Grand Eska Hotel & Suites Batam Reviews

Nice hotel. Big room. It was raining whole day so didn't get to use the pool. But service is excellent.

Nice hotel for photos. Location is not so convenient, it‘s quite dark along the way to hotel, need to take transport to harbour bay for meals As for breakfast, every thing tasted sweet, even though is not supposed to be sweet, sugar added meal. Not a good one,

There is a nice view and pretty swimming pool. Great and nice food for their breakfast buffet. Have a grand n beautiful lobby. There is a spa n massage service in the hotel. The price for the hotel is affordable for your choice.

Very very good! Clean and nice. Quiet and peaceful. Booked 3 rooms. The only problems founds are bed are little too noisy while turning and one of the toilet shower head need replacement (broken) due to previous quests damage it probably. Breakfast is alright. Service is good. Deposits is required even if it’s fully paid.

Room is too small though deco design hotel is good posh and clean

Unable to comment do you unable to travel. Asked for cancellation due to accident but waa declined.

Hotel organised a nice morning run to celebrate its anniversary. Room was comfortable although the air con was a little loud.

Booked suite one bedroom but was given a normal room. When ask the manager and nothing was done . Disappointed. Other is ok for this hotel. Breakfast not much choices. Egg station girl rude.

Toilet are very mouldy around the corner the tv aint working lobby hotel lobby aesthetic is very impressive..service is good but the room need alot of improvement

Counter staff can communicate in english. Quiet hotel, hotel breakfast okay, location is a bit far from the city. Must grab if go out. Unexpected that hotel is giving the free hi-tea set to us however we couldn’t make it. Bed is kinda soft and not really support our back. Overall is good.

I recently had the pleasure of staying at Grand Eska Hotel Batam and was truly impressed by their outstanding service quality. From the moment I arrived, the staff went above and beyond to ensure my stay was comfortable and enjoyable. The front desk was welcoming, attentive, and efficient, making the check-in process seamless. Throughout my stay, the housekeeping team maintained the room impeccably clean, and any request I had was promptly addressed with a smile. The restaurant staff were also commendable, offering a delightful dining experience with their courteous and attentive service. Overall, Grand Eska Hotel Batam exceeded my expectations with their exceptional service. I highly recommend this hotel to anyone visiting Batam, as their commitment to customer satisfaction truly sets them apart. I look forward to returning soon!" I hope this review captures the essence of your positive experience!

Did not get to stay at all due to work commitments and reached out to the hotel for change of dates twice and both times were rejected, understand that booking made is not able to be modified, however in such instances, I believe that changes can be made. totally disappointed.

We booked a few non-smoking rooms. When we first stepped into the rooms, the whole room was full of cigarette smell especially room 502. The pillow cases also smell of cigarettes. I was wondering whether they changed the pillow cases or not. By the way, better bring your own shampoo and body wash if you are going to stay in this hotel. The staff was friendly and breakfast was ok.

Hotel conditions is very very bad. The door lock literally break/drop off after closing the door also the power socket also came off from the wall when removing the plug. The entire corridor, lift and room has a musty mouldy smell. It’s very terrible even after spraying an entire can of air refresher the smell still remained. We have to bear with the smell for the entire stayed. Lastly the location of the hotel are terrible, there are no convenient store, eatery and malls. The only good thing about the hotel are the comfy pillows, that all…. Booking /staying with caution!!!