Pacific Palace Hotel
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All properties in Batu Ampar

Pacific Palace Hotel

Jl. Duyung, Sungai Jodoh, 29432 Batu Ampar, Batam, Riau Islands, Indonesia
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hotel overview picture
Last booked 8 hrs ago
Highlights
Great views
Delicious breakfast
Free parking
Ideal location
Excellent service
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Amenities
Indoor swimming pool
Sauna
Spa
Massage Room
Executive Lounge
Fitness Room
Public parkingFree
Car Charging Facilities
All amenities
Property Description
With a stay at Pacific Palace Hotel in Batam, you'll be a 2-minute drive from Harbour Bay Ferry Terminal and 8 minutes from Batam Centre Ferry Terminal. This spa hotel is 1.1 mi (1.8 km) from Nagoya Hill Mall and 1.5 mi (2.5 km) from Grand Batam Mall.
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8.9/10
Very Good
Nice environment. The staff is friendly and helpful. Had a nice stay.
All 180 reviews
Surroundings
Airport: Hang Nadim International Airport
(19.7 km)
Landmarks: Masjid AL UKHUWAH
(180m)
Landmarks: Geotravel batam
(240m)
Landmarks: Kilas 7 Tv
(460m)
Landmarks: Masjid Nurul Hikmah
(500m)
Landmarks: Nite & Day Hotel Batam - Jodoh Square
(510m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

4

Cabin Twin Room

2 Single bed
Has window
Private bathroom
Shower
Toothbrushes
Private toilet
Room Details
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11

Deluxe Twin Room

2 Single bed
Has window
Private bathroom
Shower
Toothbrushes
Private toilet
Room Details
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9

Pacific Suite

Bedroom 1:1 King bed ● Bedroom 2:2 Single bed
78m² | Floor: 7
Has window
Non-smoking
Private bathroom
Bathtub
Shower
Toothbrushes
Room Details
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1

Sanrio Themed Family Suite

1 Single bed and 1 Queen bed
Has window
Non-smoking
Private bathroom
Shower
Toothbrushes
Private toilet
Room Details
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5

Cabin Double Room

1 Queen bed
Has window
Private bathroom
Shower
Toothbrushes
Private toilet
Room Details
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1

Captain Room

1 Single bed and 1 Queen bed
Non-smoking
Private bathroom
Shower
Toothbrushes
Private toilet
Room Details
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12

Deluxe Triple Room

1 Queen bed and 1 Single bed
Has window
Non-smoking
Private bathroom
Shower
Toothbrushes
Private toilet
Room Details
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9

Executive Suite

1 King bed
Has window
Private bathroom
Bathtub
Shower
Toothbrushes
Room Details
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12

Deluxe Double Room

1 King bed
Has window
Private bathroom
Shower
Toothbrushes
Private toilet
Room Details
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Guest Reviews

8.9/10
Very Good
180 reviews
This property hasn't received any negative reviews in the past 4 months.
  • Cleanliness8.9
  • Amenities8.9
  • Location8.9
  • Service9.1
Average for similar properties in Batu Ampar
Most Mentioned
Review summary
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Location: The hotel is conveniently located near Harbor Bay, providing easy access to ferry terminals and local attractions. Guests appreciated the proximity to restaurants, food courts, and scenic beach views, making it ideal for exploring the area.(based on 30 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 3, 2025
Good breakfast spread, got swimming pools with different pools, gym and nearby Harbour Bay. Also got shuttle bus to BCS and GrandMall
J‍e‍s‍s‍ ‍C‍W‍e‍i
October 28, 2025
Nice environment. The staff is friendly and helpful. Had a nice stay.
N‍a‍z‍r‍i‍e‍’‍s
September 15, 2025
Great hotel experience Have a nice breakfast with family wide range of choice
E‍y‍n‍n‍a‍l‍y‍n
July 12, 2025
Room is clean and very spacious. Breakfast also not bad. Easy to access. Price also affordable. Very enjoyable stay. Will book again if got an discount from apps for the booking.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 9, 2025
The room was clean and the swimming pools was big enough, breakfast was nice to me. The bed was clean and the shower room also tidy and clean. Overall was good 👍
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 10, 2025
This is the second time I’ve stayed at this hotel with my kids. The surroundings have changed drastically — it’s now quite noisy even at night. That being said, I still like the hotel very much. It’s value for money with great service, friendly staff, relaxing in-house massage, and yummy food at the restaurant. The hotel’s design is also quite impressive despite its age. The rooms have been renovated since my previous visit many years ago, and overall they are comfortable and pleasant to stay in. Location is 5 mins drive to Nagoya Hill. Please keep up the good work, and consider enhancing the sound insulation.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 8, 2025
Poor wifi, got smart tv in the room but cannot watch netflix and other ott apps bcoz of poor connection. Poor wifi connection to the phone. Breakfast cannot be called as very good breakfast. Overall average.
c‍a‍r‍l‍a‍ ‍s‍i‍a‍c‍o
December 8, 2025
all good even old still service and cleanliness is all matter nice will come back again

Services & Amenities

Indoor swimming pool
Spa
Fitness Room
Restaurant
Meeting Room
Restaurant
Restaurant
Cuisine: Chinese
More Amenities
Internet
Indoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Activities
Cleaning services
Facilities for children
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 11:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Adult
Buffet:IDR 139,000 (approx. CAD 11.52) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of IDR 300,000 (approx. CAD 24.85) is charged.
Deposit Payment MethodsThis property accepts cash
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.

Pets
Pets are not allowed

Age Requirements
There is no age limit for checked in guests.

Paying at the hotel

  • Cash

Property Description

  • Opened: 2008
  • Renovated: 2018
  • Number of Rooms: 180
Phone:+62-778421111+62-82169691111
Email:reserve@pacificpalacehotel.com
With a stay at Pacific Palace Hotel in Batam, you'll be a 2-minute drive from Harbour Bay Ferry Terminal and 8 minutes from Batam Centre Ferry Terminal. This spa hotel is 1.1 mi (1.8 km) from Nagoya Hill Mall and 1.5 mi (2.5 km) from Grand Batam Mall.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a nightclub, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall. If you'd like to spend the day shopping, you can hop on the shuttle (surcharge).

Grab a bite at Athena Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. A roundtrip airport shuttle and a ferry terminal shuttle are provided for an additional charge.

Make yourself at home in one of the 180 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have hair dryers and slippers. Conveniences include phones, as well as safes and desks.

Frequently Asked Questions

What times are Pacific Palace Hotel check-in and check-out?

Pacific Palace Hotel check-in time is 15:00 and the check-out time is 11:00.

What is Pacific Palace Hotel cancellation policy?

The cancellation policy for Pacific Palace Hotel varies depending on the type of room and booking conditions.

How much does it cost to stay at Pacific Palace Hotel?

Prices at Pacific Palace Hotel change according to dates, hotel policy, and other factors. Please search for the dates you wish to stay to view prices.

What is the cloest airport from Pacific Palace Hotel?

The closest airport is Hang Nadim International Airport, and it is about 31 mins from hotel by car (19.7 km).

How to get a receipt?

The receipts are issued differently depending on the payment method you use. If you use "Prepayment", you can get an electronic receipt from the booking details page. If you wish to pay at hotel, please inform the front desk staff when you check out.

Is there a restaurant at Pacific Palace Hotel?

Yes, Pacific Palace Hotel offers on-site dining with Chinese dishes, all prepared with carefully selected, high-quality ingredients.

What are Pacific Palace Hotel nearby landmarks?

Pacific Palace Hotel locates at the center of Batu Ampar. The nearby landmarks include Masjid AL UKHUWAH, and it is 180m from your search (straight-line distance).

About This Property

Nearest AirportHang Nadim International Airport
Distance to Airport19.68KM
Average Price FromCAD91
Hotel Star Rating4