ASTON Inn Batu Reviews

Response from Property: Dear GuestThank you for sharing your recent experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your check-in regarding the faulty room access card and the less-than-ideal interaction with our front desk staff.Please know that your feedback is invaluable to us, and we take your concerns seriously. We deeply regret that our front desk staff did not handle the situation with the level of professionalism and attentiveness that we expect from our team members. Rest assured, we will address this issue internally to ensure that such incidents do not recur in the future. Our goal is to provide seamless and courteous service to all our guests, and we apologize for falling short of your expectations in this instance.However, we are delighted to hear that despite the check-in experience, you enjoyed the breakfast spread offered at our restaurant and appreciated the beautiful setup overlooking the mountains. Your positive feedback regarding the food varieties and the charming ambiance is truly appreciated.We genuinely value your patronage and hope to have the opportunity to welcome you back in the future. Should you decide to give us another chance, please do not hesitate to reach out to us directly, and we will ensure that your stay is nothing short of exceptional.Warm regards,Rocki - General Manager