We spent 6 days enjoying the lazy river, beach, main pool and on the final two days Cabanas. Our concierge, Joselito checked in each day, gave me the itinerary, and asked if he could assist us in some way. Sometimes I’d ask if he could get us reservations for dinner (which sometimes he could) and the final two days I asked him to secure us Cabana space as I was getting tired of the towel game at the pool and beach. He took care of this and our final two days were spent in absolute bliss being pampered by Miguel.
I’m not sure what hospitality training they received there, but Miguel was phenomenal. Anytime our drinks were even half-empty, he was right there asking if we needed a refill. He was constantly asking if there was something he could do to make our stay better – just overall, the type of service you’ve always heard about but may have never experienced – just absolutely top notch! I’d also like to give a special mention to Marleene, our beach server, who took exemplary care of us on our two beach days.
Overall, this was one of the nicest places we’ve stayed in the Caribbean. If there was a downside, it was the food which was pretty average. But, there was always something available, although service everywhere was a tad slow (but, I’m a NY’er – so, take that into account).