Riu Naiboa - All Inclusive

Where do I start🤔 I guess the beginning, first off it was my birthday trip May 5th 2022 was check-in. Arriving at the hotel my name wasn't on the reservation anywhere, so this is the part where everything is about to start going down hill! 1. I had to pay out off pocket a extra $272.00 to accompany my fiance in the room. (Trip was already prepaid in full) 2. Someone said the property was newly renovated. (LIES) 3. Rooms were super small!! 4. I changed 3 rooms until I just settled. 5. The rooms were not cleaned 6. The next morning heading out for excursions May 6 I noticed a lot of little red bumps all over him. Got back to the room to inspect the bed (oh yeah, forgot to mention to you travelers that I have been in Hotel Management the last 13yrs) anywho the bed was infested with bedbugs!!!!! Had to move to another rooms. It was HORRIBLE!!!! 7. Food was eehhhh (I survived off of pineapple the entire stay) 8.Some of the staff was friendly especially kitchen staff 9.Upon check-out they didn't offer us not even a small discount even tho I paid damn near $300 at check-in on a fully prepaid reservation! I WOULDN'T RECOMMEND THIS GARBAGE TO ANYONE!!!¡!!!

Highly recommended! Amazing, joyful and helpful staff. Will be back!

Horrible service, construction noise the whole time,food is soggy and terrible, drinks are like gasoline, rooms are dilapidated and only half the stuff works, mini bar is a joke, room service does not deliver and elevators are always broken! Do not stay at this resort save your money and go somewhere else!

Property location is definitely not worth money. shame on Riu for allowing a property to operate with poor management who don't address urgent situations. No communication from manager at all or even the simple sorry. You won't get that upbeat Riu vibe from employees like at other locations. Food horrible. Many things not replenished in timely manner, undercooked or served cold. If you need Gluten free, no designated area. Some things not even labeled properly. Not up to Palace standards. Only positive is the structure is very well cleaned excluding the beach and grounds by the Riu Party and internet access was good. If you venture to ******, it's not a Vegas style. Basically a cigar/bar room with maybe 10 ************* and a couple of tables. Very disappointed considering being a loyal Riu member.

Just got back from The Bravaro after travelling with my husband and stepson. The first piece of advice I would give is, depending on your age range, upgrade to adults only ,that section is well worth it, we upgraded at the reception upon arrival and you can have the best of both worlds. The main pool is lively with a DJ and to be totally honest the pool area can get a bit untidy. The monticristo restaurant is the main one and does have a very basic dress code which is basically no wet pool clothes and of an evening, cover up to a respectable level. You don't need to book the a la carte restaurants, it's first come first serve. As for the staff attitude, 20% of them either don't want to be there or don't want you there, we were told under no uncertain terms by the bar tender in the sports bar that he didn't like the British and he made it totally clear that we weren't welcome in his eyes. When my family complained about his discrimination and racism toward us we were told by the bloke on reception "he can't understand English so couldn't possibly have said it??" Which was a total smoke screen. There is definitely a dislike toward the British. Not all staff have this attitude but it does seem to be a problem amongst some. I think Riu should invest in placing some of their English staff there to see first hand the woeful attitude some of the Bravaro staff have . The rooms are big we never had any problems, the maid only cleaned the room 3 times in a week. I will say check inside you kettle, when I first wanted to use kettle in middle of night I didn't want to put light on incase of waking others so I shone my phone torch into the kettle only to see tiny tiny mites all over the tea area and in the kettle that scurried away from the torch. Needless to say we never used that area for the whole holiday and got tea coffee from the restaurant. I am in two minds if this hotel is 5 star but I think it's higher than a 4 so I reckon its the lower end of 5. As for the work on the hotel nearby being knocked down we never heard anything until the last day but even then it wasn't a problem as not that loud.