Kustur Club Holiday Village - All Inclusive

I have very mixed views of this hotel. Let me start with the good, beautiful grounds that are well maintained and the food in the buffet restaurant was very good for an all inclusive resort. The man that puts the sunbeds out in the morning down at the beach, and then puts them away at the end of the day deserves a pay rise and medal!! He works the hardest I have ever seen anyone work! He couldn’t understand English very well but tried to understand me when I spoke to him. He was lovely. Sadly he was the exception when it came to great staff. I went to reception on our second day to explain that our balcony door had been left open by the cleaner and I was met with a very sarcastic rude receptionist. She told me the resort was safe and they have cameras. I told her I was pleased the resort was safe but would prefer that the cleaner lock the balcony door. She said she would mention it to the cleaner but didn’t even ask what room I was in! I asked her if she was even bothered and she muttered something in Turkish to her colleague. I was furious and told her she was very rude. Instead I managed to write a note (with the help of google translate) to the cleaner asking her to lock the balcony after cleaning it. I was often at the beach early in the morning and looked forward to the beach bar opening to get a coffee or soft drink. I noticed on a few occasions queues were long but didn’t pay it any attention. I went to the bar and the young man who was supposed to be serving was in the back ‘cleaning’. I waited a few minutes as he had turned to see me but he carried on out the back. I politely said ‘excuse me’ a few times to attract his attention but he ignored me. Two other ladies behind me also called him. After waiting for about 6-7 minutes a Turkish man spoke to him and he immediately came out to serve the women who were waiting. This man who spoke to him didn’t speak any louder than I had yet the bar man listened and came out. I was furious. Clearly this was a sexist mysoginistic man who would not be asked to do his job by women! He slammed my drink down and didn’t say a word. He was the most rude person I have met. I noticed he did the same thing later that day and only served guests when a man called him! The food in the restaurant was really good for a buffet but the head chef and restaurant manager need to learn to keep their leering and smutty remarks about guests to themselves. I watched them repeatedly ogle women dressed in tight clothes or short skirts who were very attractive. They even pointed at women and smirked to each other. It was disgusting behaviour for any staff to do, let alone senior staff! Honestly the customer service was appalling. I have never stayed anywhere like it. The beach is not great but not the worst but the sunbeds are packed together tightly which isn’t great, especially with smokers around. Stray dogs are a huge issue and often poor dogs would congregate at the beach. They are not treated well and it was

Brill as always 🇹🇷❤️❤️❤️This will be our 5 time this year so they must be doing something rite . The animation team this year has been a little bit hit n miss some talking some not , but that don’t dejected from the time we had with the rest of them jimmy and Sarah mint ❤️

My husband needed a relaxing place in the sun. We asked TUI vacations for help and found The Kuster Club in Kusadasi, Turkey. This was perfect for us !! We chose the all inclusive plan. We had an amazing two weeks due to the attention to detail of every employee at this club. The landscaping, the beach and the sparkling clean swimming pools were immaculate. Our room was superior! The buffets for each meal surpassed the previous one. So many delicious choices always beautifully presented!! As well there was nightly enthusiastic entertainment ! All this was topped by the helpful friendliness each staff member. I appreciate each waiter and cook! As a special mention I thank Devrim, manager of guest services, Murat, main gate security, Busra and Esme from the front desk reception and also Semanur the local TUI representative. We truly enjoyed every minute of our stay!