If inconsiderate guests keep you up all night don’t expect any help from the staff. We were kept awake until around 4am by guests arguing, shouting, slamming doors. The staff haven’t offered any type of reimbursement baring in mind we spend over £500 for the spa package for both couples not including treatments. I’ve complained that more wasn’t done to evict the guests causing trouble and keeping us up all night. This is something to consider if you’re staying during the wedding months. Our friends ordered room service which I had no idea about as we did not, apparently they didn’t charge them for room service and this was considered appropriate compensation. I was told over the phone when I called the speak to the manager to contact my friend and ask for half of the £40 they weren’t charge for the room service. Appalling customer service when we spent so much financially for the evening £100s in drinks and treatments to celebrate my birthday. What a massive let down. We were exhausted the next day. The food was nice and the rooms modern but that’s all I have to say positive.