Guest User
February 29, 2024
We booked a waterfront room on line, but ended up with a room overlooking the parking lot. The rooms are nice and comfortable, but we were very disappointed in the service for this caliber of hotel. Apparently others have complained about the parking issues for several years and nothing has changed. It's obvious the owners dont intend to change the parking issue if you don't pay for valet service. We were told that the hotel doesnt own the lot behind the hotel used for valet parking but it is managed by the valet company, (you must walk down the road several blocks to an unsecured lot if not using valet). Since we had a room overlooking the lot, we watched the parking. I personally am glad we didnt use their service after watching them recklessly handling several of the patron's vehicles. With COVID still being an issue, there are vehicle owners, like us, that don't want strangers driving their vehicles. Also, the hotel uses the front building for storage for wedding venue furnishings. They could allow the customers to park in that lot they are charging extra for valet service, but chose not to do so. The restaurant, only a few years old, had a low sanitary rating. There was not a hostess available for dinner or breakfast, nor was complimentary coffee offered in the lobby for customers. The manager was not present the entire time we stayed (one night). There are management issues and there appears to be greed issues with whoever owns/runs the property. Please change the way you operate. You are located too far away from town to continue this. We won't return until there are improvements for customers.