Holiday Inn Dallas DFW Airport Area West Reviews

Friendly employees, very helpful breakfast attendant, excellent valet experience to the airport, will def be staying again thank you!!

The hotel is pretty old. There were some stains on the walls, and the bathtub had some parts where the surface of the tub was worn away. The desk and desk chair were super uncomfortable. I am not sure if it was that the chair was broken, but the chair did not go up enough to have my arms rest on the desk comfortably. The AC unit is also really loud. When it is off, I was measuring about 30-35 db. When it was on, I was measuring about 50 db which is about the same loudness as a regular conversation. All of the coffee options in the room was decaf, so I needed to go to Walmart and get some regular coffee. This could have just been a fluke for the room that I was in. Lots of the amenities were also closed. I went to check the pool out, but there was a chain around the gate, so I think it was closed. I would verify with the hotel before getting a room here.

服務態度好 離機場距離近

I’ve stayed in few Holiday Inn locations but was honestly a little disappointed with this one. It’s just looks a little old and run down. The girl who checked me in was super friendly! Pillows were great but the bed was hard as a rock.

This was a good hotel, everything was clean and comfortable. The only concern is that there is nothing really in walking distance around. Keep that in mind. If you need a place just for the night by the airport, perfect. If you are staying a few nights, keep in mind there are no restaurants nearby.

The elevator is in very poor conditions, it has a very creaky sound that annoys you until your room like a horror movie. The hot water does not work so you can imagine taking a shower before your trip at 5am and -1C outside. And the shuttle service is not good, the driver was very rude, I had to call several times because they never showed up and at the end he was very annoyed by the fact of picking me up and helping me with the luggage.

I didnt like anything. The water was cold all 3 nights of my stay, the beds were worn out. I was not happy at all

We stayed 3 nights and never had a hot shower. The 2nd night we were moved to a different room on the 2nd floor and the water was not any better!!

Do not stay at this hotel! Shower was broken, water leaked all night in the bathroom, wallpaper coming undone at the seams, and communication at the front desk during check-in absolutely terrible. For a Holiday Inn Select, very surprised. I will think twice before ever booking at this chain of hotels again.

This hotel has a confusing lay out when trying to park and find an entrance door near your room. Check-in person took my DL for Check-in and didn’t give it back. Hoping they mail it as promised. Elevator smelled HORRID, like hair perm chemical both on the way up and back down the next day. Ooof It was bad. Room was clean and comfy, nice beds. Outdated TV: no guide or access to streaming services.

Place really needs a remodel especially for this price! I've seen Motel 6/8 that look better!

The customer service was phenomenal however the beds killed it for us. We had terrible sleep our two nights we stayed here. The lobby smelled of sewage, and the ceiling of our room had major water damage stains. I’ve never stayed in a hotel that doesn’t have buffet style Continental breakfast. Their breakfast menu was limited and would have preferred self served buffet. The front desk said that the $50 holding fee would be returned upon check out but it’s still pending and it’s already been 3 days since our stay. Location seemed safe!

The place was under construction but I’ll be back because the staff was top rate.

I booked through *******. It said reserve now pay later. When I get to the hotel they had already charged my card. Long story short ******* called the hotel and sent them the itinerary showing it was a pay later and the hotel said there’s no way they could’ve known that because it didn’t show on their side. Everyone was so rude. And I’ve never stayed at a hotel where there’s never a manger on site every time I asked for one it was always “their not here right now”. They showed frustration everytime I brought something up (the tub was leaking all night and the sound was annoying, the check in process was not smooth, and when I asked for towels they said verbatim “you have to come get them yourself we don’t have anyone that will bring it to you” instead of saying “sure we have towels in the lobby if you want to come get some we’re a little short staffed.” We went for the cowboys game so it gave us a bed and a shower but it wasn’t clean the carpets were stain the bathroom smelt like urine. The room had a wet musty smell.