Shangri-La Hotel Beihai

Shangri-La Hotel Beihai Reviews

Shangri-La Hotel Beihai

No. 33 Chating Road, Beihai, ChinaView Hotel Details
Shangri-La Hotel Beihai
Shangri-La Hotel BeihaiShangri-La Hotel BeihaiShangri-La Hotel Beihai
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Shangri-La Hotel Beihai Guest Reviews

4.7/5
Outstanding
2526 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(2526)
Positive reviews(2462)
Reviews with photos/video(745)
Nice sea view(457)
Delicious breakfast(189)
Perfect for kids(163)
Great swimming pool(145)
Close to beach(48)
Has facilities for children(45)
Family activities available(19)
Excellent afternoon tea(19)
Negative reviews(64)
Ron Chia
Superior Sea-view Queen Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Thanks Ivy and Team for the wonderful hospitality, she constantly checks in to make sure we are comfortable during our stay and always responds promptly. Ivy has also specially arranged a complimentary fruit basket and desserts for us to enjoy. This is one of the best customer service I have received amongst many of the 5 star hotels I have stayed before. Highly commendable! Thanks again 🙏🏻
Response from Property: Thank you for your kind words! It's our pleasure to provide you with a wonderful hospitality experience. Ivy and our team strive to ensure your comfort throughout your stay, and we're glad to hear that Ivy promptly attends to your needs. We're delighted that you enjoyed the complimentary fruit basket and desserts that were specially arranged for you. Your recognition of our customer service is truly appreciated, and we take pride in delivering exceptional service that stands out even among other 5-star hotels. Thank you once again for your commendation. We look forward to welcoming you back and exceeding your expectations in the future.
Guest User
Deluxe Sea-view Queen Room
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 3, 2024
Hotel has been around here for a while but still very well maintained. Shanghai-La standards. Close proximity to local food options.
Response from Property: Thank you for your feedback! We take great pride in maintaining our hotel to high standards, even after being established for some time. We strive to ensure that all areas of the hotel are well-maintained and meet the expectations of our guests. Thank you for recognizing the quality and standards associated with the Shangri-La brand. We appreciate your kind words and look forward to welcoming you back in the future. Should you have any further requests or suggestions, please do not hesitate to let us know.
Island Girl Angelene
Horizon Club Sea-view Twin Room
Stayed in Dec 2022
Family
4 review
5.0/5
Outstanding
Posted on Jan 1, 2023
I extended my stay here because my flight back home was canceled. The entire process was hassle-free and in addition to that, I was gifted a christmas card from the hotel staff. House keeping came every three days because most workers we sick due to covid and the botel was short staffed. However, supplies like water, soap, etc were alaways available in a self service area for guests on the resident floors and if one needed extra assistance, someone was always availato offer assistance. My overall stay was wonderful and I hope to return soon!
6/8
Response from Property: Thank you for sharing your comments. Thank you for your recognition of the hotel service, which is the driving force of our continuous progress. We sincerely welcome you to continue your visit to Beihai Shangri-La and look forward to your re-stay experience!
MaBa
Deluxe City-view Queen Room
Stayed in Jun 2022
Friends
9 review
3.2/5
Posted on Jul 2, 2022
Although the facilities are old, there’s a nice pool and big comfortable rooms. The room service is terrible and ordering food/drinks around the pool, by the bar etc involves many members of staff and big delays. The service really lets the hotel down.
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, we will record your feedback and notify relevant departments to improve service quality. If you stay next time, I hope you can book this hotel again and give us a chance to provide you with better service.
Guest User
Superior Sea-view Twin Room
Stayed in Jun 2022
Friends
4 review
4.5/5
Great
Posted on Jun 4, 2022
Last minute holiday for festival, older hotel but great pool, great beach great location. Would stay again!
Response from Property: Dear guest,thank you for your recognition of the hotel, which is what keeps us going. Sincerely welcome you to continue to visit Beihai Shangri-La and look forward to your stay again!
Denis Francis
Superior Sea-view Twin Room
Stayed in Aug 2021
Family
4 review
4.5/5
Great
Posted on Aug 24, 2021
We had an amazing stay at Shangri La for summer vacation with kids. Hotel is very safe and comfortable to stay with young kids. All staff is dedicated all day and night long to provide the best experience. Hotel and facilities are clean and well maintained. The swimming pool is amazing and kids can spend our on the slide. The beach is just across swimming pool. Breakfast buffet is a perfect mix of Chinese and Western breakfast to satisfy everyone. Dinner buffet is also amazing, including the wide sashimi/sushi/roll bar.
Response from Property: Dear guest, thank you for your comment sharing. We are very happy to know your recognition of the hotel, which is our driving force for continuous improvement. Looking forward to your staying experience again, thank you!
Guest User
Superior Sea-view Queen Room
Stayed in Jul 2021
Solo travelers
9 review
4.7/5
Amazing
Posted on Jul 26, 2021
The service is very friendly and accommodating. The pool is big and quiet. You’ll need a cap, but can rent floats. The beach cannot be swam in. The spa calls on a local masseuse. Mine was very good. Worth the money.
Response from Property: Dear Guest, thank you for sharing your comments. Thank you for your recognition of the hotel, this is our driving force for continuous progress. Sincerely welcome you to continue to visit Beihai Shangri-La, and look forward to your staying experience again, thank you!
Paul
Superior Sea-view Twin Room
Stayed in Jul 2021
Friends
39 review
5.0/5
Outstanding
Posted on Jul 10, 2021
Excellent location with great service, great amenities, and in a great location, including a short 20 minute walk to beihai old street. We especially enjoyed the beautiful pool. 10/10 would stay again!
Response from Property: Thank you for your praise. It is our greatest honor to be recognized by you, and it also gives us great motivation to continue to improve and innovate in future services. Looking forward to your visit again, we will serve you wholeheartedly!
Imogen
Deluxe City-view Twin Room
Stayed in Jun 2021
Friends
12 review
5.0/5
Outstanding
Posted on Jul 2, 2021
A lovely, elegant hotel. Built about 30 years ago and renovated in the past few years. Nice view, lovely pool and excellent buffet breakfast.
Response from Property: Dear Guest, thank you for your recognition of the hotel, this is our driving force for continuous progress. We sincerely welcome you to continue patronizing Shangri-La, Beihai.
Guest User
Horizon Club Sea-view Queen Room
Stayed in Feb 2022
Couples
3 review
5.0/5
Outstanding
Posted on Feb 8, 2022
Great hotel in Behai- we recommend!
Response from Property: Thanks for your recognition of the hotel, which is what keeps us going. Sincerely welcome you to continue to visit Beihai Shangri-La and look forward to your stay again.
Regi
Executive Suite
Stayed in Jul 2021
Family
10 review
4.0/5
Very Good
Posted on Jul 21, 2021
Location is close to old street. Nice sunset views. Wish it were renovated.
Response from Property: Thank you for sharing your comments. Thank you for your recognition of the hotel, this is our driving force for continuous progress. Sincerely welcome you to continue to visit Beihai Shangri-La, and look forward to your staying experience again, thank you!
MichaelJohn
Deluxe City-view Queen Room
Stayed in Jun 2022
Friends
5 review
5.0/5
Outstanding
Posted on Jun 17, 2022
Mandy good
Response from Property: Dear guest, thank you for sharing your review. It is great to hear your recognition of the hotel, which is the driving force behind our continuous improvement. Looking forward to your stay again, thank you!
Guest User
Superior Sea-view Queen Room
Stayed in Jun 2024
Family
9 review
5.0/5
Outstanding
Posted on Jun 26, 2024
The hotel is in a great location, very convenient for catching seafood, and has great service. It is a trustworthy old five-star hotel, and the breakfast is also very rich. The children's activities are also very interesting, especially suitable for bringing children to play. Good reviews
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Fengyulaoren
Superior Sea-view Twin Room
Stayed in Jun 2024
Family
16 review
5.0/5
Outstanding
Posted on Jun 25, 2024
Staying in the Beihai Golden Beach Unbeatable Sea View Room, the various arrangements make the environment elegant and feel good. The hotel facilities are complete, including swimming pools, tennis courts, basketball courts and gyms. Every service staff works diligently and responsibly, and feels very close. The needs raised can be solved as soon as possible. I will definitely experience more next time I go.
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Anonymous User
Superior Sea-view Twin Room
Stayed in Jun 2024
Friends
11 review
2.7/5
Posted on Jun 13, 2024
The hotel has very poor hygiene. After I complained, a manager named Pan did not handle it. The service attitude is very poor. However, the environment, location, room layout and comfort are OK. Manager Pang handled the matter relatively quickly and had a good attitude. I commend him.
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