Building 19, Wanda Plaza, No. 93 Jianguo Road, Chaoyang District, Beijing, 010003, ChinaView Hotel Details
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Lavande Hotel Guest Reviews
4.4/5
2124 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(2124)
Positive reviews(1929)
Reviews with photos/video(202)
Easy to get around(199)
Friendly front desk staff(144)
Many amenities(77)
Close to metro(63)
Perfect for business trips(50)
Poor air conditioning(33)
Stayed multiple times(17)
Good Internet(9)
Negative reviews(194)
Anonymous User
Elegant Double Room
Stayed in Jan 2022
Business travelers
7 review
5.0/5
Outstanding
Posted on Jan 31, 2022
very nice!
Response from Property: 非常感谢您的点评,您的认可是我们持续进步的动力,希望下次带着朋友继续光临体验麗枫更优质的服务,小麗期待着您哦~
Guest User
Elegant Double Room
Stayed in Nov 2024
Travel with friends
4 review
0.6/5
Posted on Nov 17, 2024
I won't say much, just look at it yourself. There are so many unknown liquids. It's not dirty. Everyone was asleep in the middle of the night, and the lights were turned off. Suddenly, all the lights in the room turned on by themselves, and the electric curtains opened by themselves? ? I want to ask, what's the point? ? Don't be too outrageous. Did someone enter our room in the middle of the night? ? Otherwise, how could they all open by themselves?
Original TextTranslated by Google
Response from Property: Dear guest, hello, our hotel has free parking. We are sorry for the inconvenience. Xiaoli is also improving it recently. According to your opinions, Xiaoli will also adopt them and work hard to do her best. Show your best self to the guest, and hope that Xiaoli will perform well the next time the guest comes to see her!
Liuxinxinxinxindexin
Deluxe Double Room
Stayed in Nov 2024
Business travelers
3 review
3.6/5
Posted on Nov 15, 2024
The location is very good.
The front desk guy is very friendly.
The cleaning lady is also very friendly.
But it may be due to the hotel management. The torn sheets and quilt covers are still in use. They are so badly torn that they cannot be used at home.
Original TextTranslated by Google
Response from Property: 親愛的朋友您好:我們對此次入住未能給您帶來舒適的入住體驗,請允許我們向您表達最誠摯的歉意,同時也非常感謝您能為我們提供這些寶貴的意見。我們會加強對酒店的管理,爭取給您帶來更好的服務,祝您生活愉快,身體健康,酒店全體員工期待您的再次光臨。
Jiangzhimo
Elegant Double Room
Stayed in Oct 2024
Business travelers
42 review
2.7/5
Posted on Nov 13, 2024
It is in the middle of the mezzanine floor, and there is a ladder box that cannot be entered. You have to go through the fire escape again. The only one is close to Guomao and Wanda. There is a guardrail in front of the hotel and you can't get out. Be sure to ask clearly when booking. The door is also rotten. So be sure to ask clearly before booking and then check in.
Original TextTranslated by Google
Response from Property: Dear guest, hello, I'm sorry for the inconvenience caused to you. Xiaoli is also improving it recently. According to your opinions, Xiaoli will also adopt them and will work hard to be herself and show her best self. To your guest, I hope that Xiaoli will perform well next time you come to see her!
Guest User
Elegant Double Room
Stayed in Oct 2024
Business travelers
2 review
4.5/5
Great
Posted on Nov 6, 2024
Every time I come to Beijing I go to this hotel location is really convenient facilities can be as a business hotel service level is acceptable, bed sheets and quilts are very clean toilet and bathroom equipment are clean. For this price, good value for money I recommend everyone to come to Beijing can be here.
Original TextTranslated by Google
Response from Property: Dear guest, hello, I'm sorry for the inconvenience caused to you. Xiaoli is also improving it recently. According to your opinions, Xiaoli will also adopt them and will work hard to be herself and show her best self. To your guest, I hope that Xiaoli will perform well next time you come to see her!
№beijixing╄→
Standard Single Room
Stayed in Oct 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Oct 25, 2024
Lavande Hotel (Beijing Wanda Hotel)
Full facilities: The hotel is fully equipped, clean and sanitary. The room has air purification equipment, and there is music to relax when taking a shower.
Warm service: The lobby manager and service staff are warm and welcoming, and provide thoughtful services such as noise-proof earplugs.
Intelligent facilities: The room has smart curtains and Bluetooth connected music, providing a relaxing environment for the body and mind.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,感謝您下榻麗楓酒店。非常感謝您對酒店細緻的點評和認可,也非常高興能給您帶來舒適滿意的入住體驗,我們的每一位員工會將温暖和關懷傳遞給每一位客人,力求把服務做到盡善盡美。非常感謝您給予我們的評價,這讓我麼倍感鼓舞,充滿活力。誠摯的期待您能再次光臨,我們會一如既往的讓您感受到尊貴、温馨、愜意的完美入住!
Guest User
Elegant Double Room
Stayed in Oct 2024
Family
27 review
2.5/5
Posted on Oct 24, 2024
This is the worst Lavande hotel I have ever stayed in. The hygiene is poor, the room facilities are poor, and it is extremely small. The hair dryer is broken. The shampoo, body wash, and conditioner are particularly difficult to squeeze out. The smell of the shampoo is different from other Lavande hotels. The carpet was so dirty that I couldn't even look straight at it. The air conditioning didn't work at all. The room smelled bad. When the toilet was flushed, I couldn't press it down at all. I had to press it down very hard. After staying at Lavande Hotel so many times, I didn't expect this. Such a bad time.
Original TextTranslated by Google
Response from Property: Dear friends, please allow us to express our sincerest apologies for not bringing you a comfortable stay. We are also very grateful for your valuable suggestions. We will strengthen the management of the hotel and strive to provide you with better services. We wish you a happy life and good health. All the hotel staff look forward to your visit again.
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 6, 2024
A family came to Beijing for a trip. Lavande Hotel is very good. The front desk service is warm and thoughtful. The location is good. It is close to the subway and convenient for shopping. The surrounding environment is beautiful, the facilities are complete, and the room is very clean. We went to Tiananmen Square and the Forbidden City, and returned to the hotel to take a hot bath. It was very comfortable. I highly recommend it
Original TextTranslated by Google
Response from Property: Dear guest, hello, I am really happy to read your review! Xiaoli is lucky to have dedicated staff, but we are even more lucky to have dedicated guests like you. Lavande has always been committed to bringing a high-quality stay experience to every guest. Satisfaction is only the starting point. Surprise and touching are Xiaoli’s ultimate goals. Everything is done just to make your stay experience here simple. It is extraordinary. We look forward to accompanying you on your journey. We look forward to meeting you again. I wish you a happy life!
Guest User
Elegant Double Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 4, 2024
I went out for a trip on November 1st and spent a long time choosing a hotel. After calling several hotels, I finally chose this Lavande. It is very cost-effective. It is located on the Third Ring Road and at the Dawang Road subway station of Metro Line 1. It has direct access to Tiananmen Square and Qianmen Street. The hotel has complete facilities, and lavender aromatherapy is my favorite. The room is clean and tidy, and it has tatami mats. My children like it very much. The service attitude of the hotel is also very considerate. They also introduced delicious and fun places in the surrounding area. In short, I recommend everyone to come and play.
Original TextTranslated by Google
Response from Property: Dear guest, hello, I am really happy to read your review! Xiaoli is lucky to have dedicated staff, but we are even more lucky to have dedicated guests like you. Lavande has always been committed to bringing a high-quality stay experience to every guest. Satisfaction is only the starting point. Surprise and touching are Xiaoli’s ultimate goals. Everything is done just to make your stay experience here simple. It is extraordinary. We look forward to accompanying you on your journey. We look forward to meeting you again. I wish you a happy life!
Wuguixinde
Elegant Double Room
Stayed in Oct 2024
Family
9 review
5.0/5
Outstanding
Posted on Oct 3, 2024
Bring your children to Beijing for a trip. The hotel is in a good location, close to Tiananmen Square and Wangfujing. At night, I checked in at CCTV Big Pants, which is right next to the hotel. The hotel room is clean and tidy, with complete facilities. The front desk guy is very considerate and took the initiative to help us carry our luggage. It's really good [happy]
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Lavande Hotel. Thank you very much for your detailed review and recognition of the hotel. We are very happy to bring you a comfortable and satisfactory stay experience. Each of our employees will pass on warmth and care to every guest and strive to provide perfect service. Thank you very much for your review, it makes us feel inspired and energized. We sincerely look forward to your visit again, and we will continue to make your stay feel noble, warm, and comfortable!
Guest User
Elegant Double Room
Stayed in Sep 2024
Business travelers
1 review
3.7/5
Posted on Oct 2, 2024
The room layout is good, but there are some big problems with the service: the hotel upgrades the room and hopes that customers will give good reviews from the beginning, so please stand in the customer's position to improve the hotel's service and quality! The account manager said that Lefeng is a high-end hotel and its service is fine, but now I just want to give some suggestions to the front desk and the finance department.
First, the front desk phone could not be reached all night, and people were tired and did not want to go downstairs, so the mood of the customers can be imagined;
Second, Lefeng's finance department saw my missed voice call in the corporate WeChat, and they did not reply. Instead of apologizing first, they urged the customer to give a good review;
Furthermore, I specifically told the front desk the next morning that I was busy today and had to write a review in the evening, but the finance department kept sending emails and even calling to urge me in the afternoon and evening!
In addition, the two male waiters at the front desk often talked and laughed as if no one was around during working hours, and even mixed in uncivilized language! There was no polite greeting for customers coming and going! They did not stand properly, and did not look like a high-end hotel at all!
Finally, after seeing my comments, the hotel was so scared that they stopped asking for positive reviews and did not respond at all!
Original TextTranslated by Google
Response from Property: Dear friends, please allow us to express our sincerest apologies for not bringing you a comfortable stay. We are also very grateful for your valuable suggestions. We will strengthen the management of the hotel and strive to provide you with better services. We wish you a happy life and good health. All the hotel staff look forward to your visit again.
Guest User
Business Double Room
Stayed in Sep 2024
Business travelers
1 review
0.5/5
Posted on Sep 30, 2024
We booked a 485 business room. It was small, not to mention that it was in a prime location. However, the facilities in the room were old and the chain on the door was broken. There was a missing bulb in the bedside lamp, but the bulb connector was hanging down, which means that when the light was turned on, the connector was live, and people who didn't know would be in danger of electric shock. The shower head on the top of the bathroom was useless, the carpet was stained and not cleaned, the pillowcase had a hole, and there were small flies on the walls of the room and toilet. In short, I have never stayed in a hotel with so many problems.
Original TextTranslated by Google
Response from Property: Dear friends, please allow us to express our sincerest apologies for not bringing you a comfortable stay. We are also very grateful for your valuable suggestions. We will strengthen the management of the hotel and strive to provide you with better services. We wish you a happy life and good health. All the hotel staff look forward to your visit again.
Guest User
Standard Single Room
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 27, 2024
This time I stayed in Beijing for a long time, and after choosing for a while, I decided to continue staying in this hotel, because the transportation is indeed very convenient and the price is not expensive. If you need to hold a meeting in the surrounding area, you can completely achieve your goal by riding a bicycle. The service is also very refreshing.
Original TextTranslated by Google
Response from Property: 非常感謝您給予我們5分的點評,為您提供乾淨温馨舒適的入住環境是我們應該做的,您的滿意就是給予我們的最大鼓勵,期待您的再次光臨,祝您 工作順利!
Guest User
Elegant Double Room
Stayed in Sep 2024
Business travelers
6 review
4.7/5
Amazing
Posted on Sep 18, 2024
Facilities: It's been there for a long time
Environment: The environment is OK, the entrance is a bit narrow
Service: The service is good, I left my luggage at the front desk, and I picked it up via my mobile phone number, which is safer
Hygiene: The hygiene is OK, but the carpet is not completely cleaned, it doesn't look good, and there is a smell when entering the room
Original TextTranslated by Google
Response from Property: Thank you very much for your review. Your recognition is the driving force for our continuous progress. I hope to bring my friends to visit next time to experience Lavande’s better service. Xiaoli is looking forward to you~
Anonymous User
Elegant Double Room
Stayed in Sep 2024
Family
10 review
5.0/5
Outstanding
Posted on Sep 15, 2024
It's pretty good. I stayed for three nights. It's close to the subway entrance of Gemdale Plaza. There are food in the mall. There is a brother with glasses at the front desk who is nice. I asked him for help at 3 am and he helped me. I asked for a pack of tissues at 6 am and he also brought it to me. I give him a thumbs up👍The hygiene is good or bad. It's mainly because I'm too tired to study hygiene carefully every day. Hahahaha. It's close to Tiananmen Square and the National Museum. It's not expensive to take a taxi to watch the flag-raising ceremony. The fare is 24.
Original TextTranslated by Google
Response from Property: 親愛的貴賓,非常感謝您給予我們全5分好評,感謝您對小麗的誇讚,您的鼓勵將是我們持續進步的動力。小麗定不會辜負貴賓的期望,酒店我們是認真用心服務每一位客人,我們想給客人帶到的是最好的體驗,是來自朋友的體貼和關照,讓您即使在一個陌生的城市也不會感到孤獨。感謝您的支持,讓小麗們也很感動。祝您生活愉快!