To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1824)
Positive reviews(1773)
Reviews with photos/video(254)
Classy environment(134)
Friendly front desk staff(100)
Large rooms(86)
Delicious breakfast(79)
Perfect for business trips(45)
Close to metro(23)
Stayed multiple times(20)
Awesome gym(4)
Negative reviews(51)
Guest User
Superior King Bed
Stayed in Nov 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Great hotel at a good location in Beijing. Hotel was clean and the staff was helpful. The gym was particularly good!
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD.we appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again.
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Svetlana
Superior King Bed
Stayed in Nov 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Dec 10, 2024
Spacious, stylish room with comfortable bed and shower. A little bit far from metro station if you plan to use public transportation
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD.we appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again.
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El Ciapo
Superior King Bed
Stayed in Nov 2024
Solo travelers
16 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Nice location and good management. After renovation the bathrooms looks nice and modern.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD.we appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again.
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By Deb
Superior Twin Bed Room
Stayed in Jul 2024
Travel with friends
7 review
4.7/5
Amazing
Posted on Aug 5, 2024
Nice room with good amenities. It’s super clean. The staff are really friendly and helpful, had a great stay here!
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD.n the meantime, my team and I look forward to welcoming you back to our Hotel in the near future
Guest User
Privilege King Bed Room
Stayed in Jan 2025
Family
12 review
5.0/5
Outstanding
Posted on Jan 12, 2025
Their service is world class, better than Hilton. The beds are so comfortable. They fill the fridge with complimentary soft drinks. Second time we stayed here and we will come back to this hotel when we visit Beijing again.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD.we appreciate your comments,and We look forward to welcoming you back to our Hotel in the near future. Thank you once again.
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Guest User
Privilege King Bed Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Nice hotel located in the cbd of beijing, very easy to get taxi and there are a lot of shops and restaurants nearby
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD.we appreciate your comments,and We look forward to welcoming you back to our Hotel in the near future. Thank you once again.
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William Pheng
Superior Twin Bed Room
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 24, 2024
I will come back this hotel again. I feel very comfortable with all the staff here. And hotel very very clean. Thr hotel price is very reasonable.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD.we appreciate your comments.,In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again.
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Aaron traveling
Two Bedroom Duplex Suite
Stayed in Dec 2024
Family
2 review
3.2/5
Posted on Dec 21, 2024
Hotel is slightly dated as we stayed at the apartment side. There were some issues with the maintenance and cleanliness of the room. Manager Ms Wu Di promptly did a service recovery and ensured we enjoyed the rest of our stay. Her professionalism is commendable and I hope the rest of her service team would be able to learn and benefits from her vast experience. She is the only reason that I might choose to stay with this hotel again. Well done Wu Di.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD.we appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again.
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nataline
Privilege King Bed Room
Stayed in Dec 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 8, 2024
Excellent Service!
There was 2 instances we felt there was a personal touch for their service.
1st. We requested for the location of the laundry room, their staff took the effort to walk us there immediately.
2nd. We had a delivery package missing and the front desk assisted to call the sender and arranged another delivery. It was then delivered to our room by their staff afterwards.
Would stay again in the future!
Thank you for the wonderful experience.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD.we appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again.
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ChoiAnnie
Superior King Bed
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 4, 2024
The hotel was about 40 minutes away from Beijing City International Airport.
The area is clean and safe; a big shopping mall is a five-minute walk.
The room was renovated and super clean.
The staff were very kind and helpful.
Strongly recommend this hotel if you are traveling to Beijing.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD.we appreciate your comments , and We look forward to welcoming you back to our Hotel in the near future. Thank you once again.
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Guest User
Junior Suite
Stayed in Oct 2024
Solo travelers
3 review
4.5/5
Great
Posted on Nov 21, 2024
I found this to be an above-average hotel. The standout was the free washing and drying service. The location not far from a metro station is fine, though it is not in the middle of an activity area. And it was great to see the hotel's robots which provide some service functions.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD.we appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again.
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andrea
Superior King Bed
Stayed in Sep 2024
Family
2 review
4.5/5
Great
Posted on Sep 26, 2024
Hotel itself is very well furnished. Rooms are spacious and facilities are complete. My room had some smoke/stagnant water odour but luckily for one night it was bearable. Location is not too central but very quiet and breakfast is really awesome and comparable to a 5 stars hotel
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD.Thank you once again.
ivorion
Privilege Twin Bed Room
Stayed in Sep 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Sep 23, 2024
A good hotel, you will be lucky if you are settled in a new building - it has recently been renovated
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD. Thank you once again.
Anonymous User
Superior King Bed
Stayed in Sep 2024
Travel with friends
7 review
3.2/5
Posted on Nov 18, 2024
Good Service. Staffs are very helpful. Walking distance to shopping mall and train station around 7 minutes by foot
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD.we appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again.
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Bassilino
Superior King Bed
Stayed in May 2024
Couples
2 review
4.7/5
Amazing
Posted on May 10, 2024
Very clean, modern, spacious rooms, and friendly staff. There is a self laundry service free of charge which includes a dryer too. Nearby there are restaurants and a huge mall with all what you need. Highly recommended!
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the MERCURE BEIJING CBD.We strive to provide a superior service experience for every customer; therefore your feedback i