Hotel Yoo Reviews

Its very clean and comfortable hotel. Service was good. We came early in the morning. However at that time there were no available room, while we are waiting at lobby hotel gives us room before check in time. I liked the little garden between the hotel building.

Xiao Gao and Xiao Zhao were exceptionally friendly and quick to respond to any requests, making we feel truly valued as a guest.

Clean, good location. Came during autumn, not sure if the air conditioning is comfortable. Bathroom a little bit small. Sound proofing is not fantastic, can hear the loud children running along the corridor.

Very good experience to staying here. Good location and good service to be provided. HOTEL upgraded the free breakfast for us during the stay. Thank you

Room was average. Felt that the staff could be more helpful. Location was about 10mins walk to the station

The hotel as a building is a decent enough place. What made my stay excellent though was the staff member Alex Tang. He was so helpful and accommodating during our stay and is the main reason we would visit Hotel Yoo again if we were back in Beijing.

Convenient location, sparkling clean rooms and stunning customer service (especially staff Pan and Tang who were extremely warm and helpful). Recommended!

Good service and friendly staff enjoyed during our stay . Truly satisfied. Thank you

Cleanliness okay for 5 nights continuous stay, room floor is not vacuum daily, washroom is clean, bedsheet change on alternate day which is acceptable, daily changing of towels. Location is good, near 天安门 & 故宫， Easy to get didi to the hotel, cross the road walk over to 王府井商厦 can find decent n clean food in the shopping mall. Service is mixture of okay or good, varies depends on individual staff character. 3 stars hotel at 王府井 area, can’t be asking too much.

Excellent near attraction easy travel using rail transport n bus Staff good breakfast normal

Very nice hotel. We had a fridge and nice slippers. The room was also very spacious and clean. In the beginning we had trouble to book things because we did not have any Chinese Sim card yet as we arrived early in the morning on the airport. It took a little while to get more information even though I speak Chinese. Tip: you have to go to the phone company next to the Wang fu jing bookstore, it opens only at 10:00 AM. We noticed that Beijing people are less friendly in general than staff in smaller cities, but the hotel staff were quite nice in comparison.

The location is strategic, 5 min walking from the Forbidden City. The rooms are ok, not bad not best. Good price-quality balance. We got what we expected from a 3 stars.

The hotel staff are really friendly and even have a fruit bowl on arrival! The hotel is very conveniently located! So close to the forbidden city! The rooms are kept warm which was lovely considering how cold it was outside. The room was spacious and the view from the window was lovely! I will definitely be staying here again if I travel to Beijing!

Initially we were very underwhelmed by the Yoo Hotel, it's in need of an update and a lot more tired looking than it's photos suggest. However the service made up for it. They give you one room card by default, so if you want the A/C left on you'll need to ask for another. I also think the A/C is centrally turned off over night. Breakfast at 7am was chaotic with lots of items going quickly as people rush to eat and get out. Recommend going down after 7.30am. They also had some room cleanliness issues which we brought up. The front desk staff were incredibly friendly and helpful, though and addressed our concerns. Elaine really helped us with a Taxi problem later too and really went the extra mile to help and rectify our situation. A very good team who listen to concerns. She was brilliant. It's in a great location, 10 minutes walk from Forbidden City etc and you can't get very near Tiananmen square in a Taxi so it's perfect for a nearby stay. All in all the good team make up for the few shortcomings.