Guoce International Conference and Exhibition Center Hotel

I have stayed at this hotel a night. I have contacted with someone and talked for 9 minutes about scheduled a shuttle bus with the phone number at Trip.com a day ago we arrived. But there was happened several things as shown below, 1. There was no one were waiting for us at the Arrival area of the airport. 2. Then we find the information desk of the Beijing Capital International airport to ask her to call to the hotel. The phone number was the same number was talking yesterday. But the reception of that hotel was now nothing about we are arriving and told her that the shuttle bus after 8:00 PM will be 100 RMB. 3. I was confused and cached taxi, so it was only 20 RMB distance. Also the taxi driver was trying to have more money. So I gave him 30 RMB. 4. The reception of that hotel was completely nothing understand in English and seemed have no possibility to discuss about this happen. Also didn't explain us anything about breakfast time, wifi password, dining places, working time of swimming pool and sauna, also shuttle bus to the airport. 5. We have arrived at 8:30 PM, and we needed to have dinner and asked a guy from hotel about where to find restaurant and he called us a taxi and told us will be call a taxi for us, so we changed our Wechat addresses. Then the guy wrote us to catch a taxi yourselves from the street. Then restaurants cashier said no to us to call a taxi. 6. So we go out and show the hotel address to several taxies, but no one knows that address. So we walked and luckily asked a taxi who tried hard to find the hotel address and found it after long time find thought applications. But the taxi asked us much more money to take us to the hotel. But that was only 10 min drive distance. 7. I called to the room service which is pushed 0 from room phone, and a lady who was speaking in English said their manager will contact me back when I told her about shuttle bus didn't arrive. Then there are no ones contacted me back. 8. I have talked with another guy who was speaking English when I get my room, with a phone of the guy who let us to our room, he said that the swimming pool and massage will be start at 10:00 AM in the morning, but it was opened 8:00 AM when I come to the swimming pool and SPA. So I wondered why customer service of this hotel working so poor. But the hotel and room was nice, but the customer service is so poor seemed for me. I just wanted to write about this for other hotel guests to be careful. Thanks, Best regards,

Very nice hotel, the room is big and clean. Also, the receptionist named Aria, she is nice and very helpful. We are so appreciate her service.

We booked a business room with two queen beds our room was spacious we were greeted by friendly staff and Andrew one of the managers in the lobby on checking in. We were tired from flights and checking in was smooth. We had a personalized hand written note waiting for us if we needed any further assistance and on checking out we had Lucky waiting for us she even joined us for the trip to the airport. The stay included vouchers for our kids to the Young Bar swimming pool and the kids play area as well which was brilliant. We had breakfast included in our booking and that was also very nice buffet. Very much recommended this beautiful hotel and grateful to the staff for such a wonderful experience.

We had such a pleasant stay here. The service was splendid, making our stay so convenient: special thanks to our service manager named Lucky. The outdoor swimming pool is just what we wanted. We had tons of fun.