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Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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Positive reviews(1888)
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Negative reviews(30)
Dejitar
Superior Queen Room
Stayed in Jun 2024
Business travelers
23 review
4.0/5
Very Good
Posted on Jun 8, 2024
Not the best place for the year 2024 as road construction undergoing write near the hotel.
Breakfast was not of the 5-star level at all
Response from Property: We sincerely thank you for taking the time to share your feedback with us. We are very concerned about the satisfaction of our guests, and we take the experience you mentioned very seriously. We are very sorry that we did not handle your request better this time, and we offer our sincerest apologies for your unpleasant experience. We care about every guest, put customers first and cherish every guest. We have shared your feedback with the head of the department. We hope this experience will not prevent you from choosing to stay in our hotel again and provide you with better service.
MacStateofMind
Superior Queen Room
Stayed in May 2024
Solo travelers
18 review
4.0/5
Very Good
Posted on May 19, 2024
Hotel is very nice. Staff at hotel is great. The rooms are updated and spacious. There is no longer a spa. The pool area is run by a separate vendor and is an absolute mess. The pool itself is mostly community swimming lessons and full. The locker room is absolutely disgusting. The pool area staff are angry, miserable people and it really detracts from an otherwise nice place.
Response from Property: Dear Guest: we are truly sorry for the bad experience of the pool, we had asked the pool to improve the matter as mentioned. At the last, thanks for sharing your stay with us and we sincerely invitate you back to see our improvement in the future. FOM Daniel
Tanvir
Multi-level Two-bedroom Suite
Stayed in Apr 2024
Couples
5 review
1.5/5
Posted on May 26, 2024
Never ever trust their building looking good from outside.
I had stay in so many 5 stars as well as 3-4 stars, this hotel is given me a very hard time. Not friendly, the rooms mattress are so bad quality.
On a king bed what they do, put two single bed mattress to make it a king bed 🤬😡
Never ever waste your money their.
Go to some cheap hotel it’s will be better from Wyndham changping Beijing
Nicola Pritchard
Superior Queen Room
Stayed in Apr 2024
Solo travelers
1 review
4.5/5
Great
Posted on Apr 5, 2024
The hotel room was nice and clean and exactly what you would expect from the Wyndham chain. The plate of fruit for arrival was really a really nice touch
Response from Property: 尊敬的賓客:感謝您選擇入住北京龍城温德姆酒店,很高興得知酒店同事的優質服務為您帶來了愉快的入住體驗。感謝您對酒店整體服務及便捷的地理位置的讚揚,您的認可是我們繼續努力的動力。誠摯地期待您的再次光臨
Guest User
Superior Queen Room
Stayed in Oct 2023
Solo travelers
5 review
4.7/5
Amazing
Posted on Oct 11, 2023
The hotel is by the Beijing- Tibet highway, on the way from central Beijing to The Great Wall and Ming Tombs, it is quite convenient by car. It is about 20 mins walking from the nearest subway station 生命科学园站with luggage, so It takes some effects to get to the hotel on foot from the subway station.
The service at the hotel is excellent. Every staff is very professional, efficient and ready to help, especially Summer Li. She not only checked me in, but also directed me all the way to my room. Since I don’t have taxi hailing APP, she helped me with calling a taxi every time I need one. Thank you Summer!
Response from Property: Dear guest, thank you for choosing the Wyndham Hotel in Longcheng, Beijing and giving us a good review. The Beijing Longcheng Wyndham Hotel is located in the rapidly developing Huilongguan area of Changping District, Beijing, adjacent to the Beijing Tibet Expressway, Zhongguancun Science and Technology Park, Shangdi Software Park, and can be reached by car for about 15 minutes, including the National Convention Center and Olympic Village; Drive for about 25 minutes to reach the Badaling Outlets Shopping Center; It takes about 40 minutes by car to reach scenic spots such as Beijing Capital International Airport, Badaling Great Wall, Wildlife Park, Summer Palace, Ming Tombs, Bird's Nest, and Water Cube. Thank you again for your recognition of summer service. All employees uphold the "Trust Me" service spirit of Wyndham Hotel Group and sincerely provide every guest with a unique experience. We look forward to your next visit.
davod khakian aghda
Superior 2-bed Room
Stayed in Sep 2023
Business travelers
1 review
3.7/5
Posted on Sep 30, 2023
good trip
Response from Property: 尊敬的賓客,感謝您選擇北京龍城温德姆酒店並給予我們好評。北京龍城温德姆酒店位於高速發展的北京昌平區回龍觀,緊鄰京藏高速,毗鄰中關村科技園、上地軟件園,驅車15 分鐘左右可抵達國家會議中心、奧運村等;驅車25 分鐘左右可抵達八達嶺奧特萊斯購物中心;40 分鐘左右的車程即可抵達北京首都國際機場、八達嶺長城、野生動物園、頤和園、十三陵和鳥巢、水立方等風景名勝區。北京龍城温德姆酒店期待您的再次光臨
Guest User
Superior Queen Room
Stayed in Sep 2023
Business travelers
3 review
4.5/5
Great
Posted on Sep 14, 2023
the lady Aurora in the reception was exceptionally kind and helpful to support me for taxi and other services
Highly recommended
Response from Property: Dear Guest: Hello! Thank you for staying at Wyndham Beijing North and thank you very much for your recognition of our service details. It is our great honor to be able to provide you with the warmest service, and we hope that this experience will leave you with wonderful memories! At the same time, we hope to have more opportunities to serve you in the future!
Schlaberg
Superior Queen Room
Stayed in Sep 2023
Couples
1 review
4.0/5
Very Good
Posted on Oct 5, 2023
The Wyndham hotel was grand on entry as were many of the communal areas. Our room was of a good size with all the amenities, however, some of the furniture in our room was tired or needed attention, such as extra cleaning, dusting, windows needed addition wiping down and carpets also soft furniture would have benefitted from shampooing (as did the carpets in the dining and some communal areas). On occasions there was a distinct smell of smoke, near the air conditioning units also on towels, we were assured this was a non-smoking hotel. The breakfast buffet had plenty of choice (Chinese and European dishes and beverages were available) and the presentation of this was creative. We also ate at the adjacent Ramada Restaurant on a couple of occasions, the environment was pleasant and food were nicely presented and tasty. In the Wyndham Hotel there were lots of facilities and amenities such as a gym, hairdressing, swimming pool, well-being centre and grounds to explore (some needed to be paid for). There was visible cleaning and up keeping going on around the hotel and it grounds.
While not many staff spoke English all members of staff at this hotel were welcoming, friendly and helpful. Members of staff who deserve recognition are: Steven W, Aurora L, Scott G, Emily L and, Bella W.
Steven W, booked us into the hotel room, from the onset he was polite, helpful and remained professional throughout our stay. Steven advised us on a number of issues, Wi-fi, the hotel’s facilities, travel, local amenities and organised our taxis. No issue was a problem, of particular note was when our flight was cancelled and we needed to stay a few more days, he extended our stay duration in a calm and swift manner while we were somewhat agitated.
Emily L, was friendly, polite, efficient and resourceful. Emily cleaned our room to script and kept it tidy, neat and replenished used items, she was quick to resolve problems, such as the lighting, faulty curtain rails and other issues.
Scott G, offered additional advice and guidance on room booking and reservations.
It was Steven W, who referred us to Scott.
Aurora L, solved our internet access and, accommodation issues.
Bella W, was particularly helpful and resourceful in organising our taxi to the airport when the taxi firm at the last minute decided not accept cash.
Overall, the Wyndham Hotel North Beijing was a very pleasant experience and we would stay there again!
Yvonne / UK
Response from Property: Dear guests: Thank you for choosing Wyndham Beijing Longcheng Hotel and giving us praise. The hotel is located in Huilongguan, Changping District, Beijing, close to the Beijing- Tibet Expressway, North ChinaElectric Power University, adjacent to Zhongguancun Science and Technology Park and Shangdi Software Park. The subwayChangping Line arrives at the "Life Science Park Station", and it is only about 10 minutes to walk to the hotel. The hotel has all kinds of superior large bed rooms, business rooms, parent-child rooms, and unique style duplex rooms to meet your high-quality choices for meetings, business, families, and leisure gatherings. Nearby touristattractions such as Badaling Great Wall, Summer Palace,Ming Tombs and Bird's Nest, Water Cube and other scenic spots are close by.The hotel is equipped with a freeswimming pool and health. The room is equipped with a free minibar palm courtyard cafe to provide you with international cuisine. Longchengge Chinese Restaurant provides you with delicious seafood and classic Cantonese cuisine. Your affirmation is also the driving force for our progress. All the staff of the hotelsincerely provide every guest with an extraordinary check-in experience in the "trust me" service spirit ofWyndham Hotel Group. Thank you again for your next visit.
Jian
Superior 2-bed Room
Stayed in Apr 2023
Solo travelers
7 review
4.2/5
Very Good
Posted on Apr 8, 2023
I lived there for 5 days and felt great. Very nice and clean room. The hotel service people are always nice, polite and friendly making my stay wonderful. I would mention that room service lady Shen Liyun earns her 5 stars value for her attitude towards guests!
Response from Property: Thanks for your kind feedback,your recommendation is highly appreciated ,wish you a nice day.
Anonymous User
Multi-level Two-bedroom Suite
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Jul 25, 2023
Good service. Good location
Response from Property: Dear Guest: Hello! Thank you for staying at Wyndham Beijing North and thank you very much for your recognition of our service details. It is our great honor to be able to provide you with the warmest service, and we hope that this experience will leave you with wonderful memories! At the same time, we hope to have more opportunities to serve you in the future!
Mei gui
Superior 2-bed Room
Stayed in Dec 2021
Travel with friends
15 review
2.2/5
Posted on Dec 26, 2021
There was hair strands on the linen and carpet. The bathroom is not modern. Most of the staff is generally not very friendly to foreigners, but the greeter at the main door was friendly and welcoming. Helen, front desk manager was also quite lenient and helpful…
The breakfast has limited choices for a western buffet. The dinner wasn’t good at all.
Response from Property: Dear guests, We are very regretful that the hotel's performance was not to your full satisfaction. We apologize for the inconvenience and discomfort caused. We are looking forward to more details,so we can organize relevant training and make improvement plans for our employees,which can continually improve the guest satisfaction. We value your feedback very much and your valuable suggestions can make us continue to improve. We believe next time you will have a refresh experience. Our hotel strives to create a warm and comfortable living environment for all the guests.Welcome to come back, we wish you a happy life!
Anonymous User
Superior Queen Room
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The hotel lobby is gorgeous and elegant, the room design is fresh and pleasant, the smart-operated facilities are delightful, the bath, shower, toilet, and clothes rack are elegant and unique in shape, and they are all independent compartments without interfering with each other. After the sliding door is opened, the room is transparent and bright, the bedding is clean and tidy, the sofa chairs are comfortable, and other necessary supplies are also available. The swimming pool and fitness are very convenient. The hotel has Chinese and Western food, and the lobby is equipped with various teas. In short, it is a pleasant and enjoyable experience.
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6/9
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 25, 2024
It is really a hotel with good service and environment. There is a shopping mall nearby. The front desk lady Guli is really enthusiastic. When I checked in, I felt very friendly. I hope Guli will help me check in next time if I have a chance. The hotel is also very quiet, suitable for all companions with light sleep. Highly recommended
Original TextTranslated by Google
Thebest358
Multi-level Two-bedroom Suite
Stayed in Nov 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Nov 24, 2024
The room is very good, with two bedrooms and two or three bathrooms. It is very suitable for a few friends to get together and have fun. The refrigerator, induction cooker and even refrigerator are all available. The hotel facilities are very complete, including gym, swimming pool, Chinese and Western restaurant and Starbucks coffee. You can eat when you are tired. Needless to say, the service is polite and responsive at the front desk. I think the hygiene is very good and clean. There are two universities across the road. It is only a dozen minutes' walk from Heshenghui and a 5-minute taxi ride away. It is very convenient.
Original TextTranslated by Google
Anonymous User
Executive Queen Room
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Nov 23, 2024
The environment is very comfortable, the bedding is comfortable, the facilities are complete, the housekeeper Summer contacted me in advance before check-in to inquire about my check-in requirements and arranged an ideal room in advance. The service is in place, the breakfast is rich, and I am satisfied overall😀😀😀
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇北京龍城温德姆酒店,並與我們分享您的入住體驗,也非常感謝您對summer管家服務的肯定與讚揚,您的肯定與支持是我們努力不斷前進的動力。我們期待與您的再次相遇。 衷心祝願您:春祺夏安,秋綏冬禧;順遂無虞,皆得所願!