Beira Terrace Hotel

Large modern hotel, but difficult to access due to the numerous potholes in the adjacent avenues. We stayed there twice, two nights before our excursion to the Gorongosa National Park and one night on our return. Our first experience was not convincing. We arrived at midnight due to numerous delays of our LAM flight. The staff on duty could not find our reservation. After some 20 minutes, he gave us a magnetic key that did not open the door of the room. He later gave us another key to a room which was not configured for 2 travelers. The beds were made but there was only one towel, one glass, one small coffee bag, 3 hangers,.... also, the safe didn't work. And that day, due to a rather poor wifi system, we had to stay longer in the room to finish our work. We consequently had to ask the cleaning service to come back an hour later to let us finish. Which they didn't do. The room was therefore not made that day. Breakfast was served buffet style. Very correct but the reception staff on duty in the restaurant were unfriendly. When we left, I was asked to fill out an evaluation form related to our stay. I honestly described our experience. On the way to the airport, I received a call from the manager who had read my evaluation and wanted to hear more. On our return, we were particularly well treated, the room had been prepared for us and everything was in order. When we left for the second time, we were given us a reduction on the price of the room... The hotel offers a great potential but needs some TLC and the staff some training to better understand their role in the tourism industry.

All the staff were very professional. My room had a great view out to sea. The hotel is clean and well organised, but lacks a bit of character. The rooms are quite plain. Good for a business traveller.

Bathroom was not clean and smelling of urine and the rooms were clean. Hotel WiFi was poor. Their breakfast was cold the beans tasted like it was opened from the can and served without cooking.Dinner was lovely but we waited an hour. Miscommunication at check in.

This is not a hotel to stay in when you are travelling and expect the usual a hotel should offer. No alcohol served. The restaurant quality is not good. Breakfast is terrible. No room service. No extra coffe and no milk in the room. Location is of such that you can not walk outside into the streets to other places.

Do you know that EuroNews segment called NO COMMENT? All I say is view the pics. There is not much going right here. Reception is slow and non attentive or communicative. Rooms and bathrooms are old, dilapidated and dirty. Old urine all around the toilet with broken lids. Shower barely trickled. Bedding felt used. Didn't try any food there as after waiting for 2hrs, it was quicker to take a taxi to a restaurant at Macuti. At least the aircon worked. ** Oh, and importantly, be warned: you cannot lock your door as there is no lock inside the door. Various random people entered the room at different times. **

Worst dining experience ever. I arrived on the 8th of August 2021. Go to the hotel at 9 and was told the restaurant was closed due to lockdown regulations. No room service. On the 9th, went to work, got back and went for my evening run. Go to the restaurant at 6.50 and was told the kitchen was closed. There were still diners and kitchen staff members. However, the waiter insisted it was closed and could only offer me a bowl of soup which I rejected. At the mini bar next to the restaurant, it seems the only words the girl could speak in English are, "it's closed" as she refused to serve me even a packet of crisps and a drink. The reception girl was no better as all she kept repeating was that the restaurant closes at 6.30pm to which I posed the question, how am I supposed to guess that if it wasn't mentioned at check-in nor when you saw me going for my run?Where was the manager? Not available. There aren't any other restaurants open in the neighborhood and no one willing to help with finding a taxi to order from elsewhere. This is a full two hours before lockdown. And did I mention they don't serve alcohol, which at this point is irrelevant as I am starving. What a horrible, horrible experience.