Hotels Near Casa Samaúma in Belem

The hotel is very good. New and pleasant rooms. Excellent breakfast. But I forgot my watch in the room and they said it was not found. I realized I had forgotten my watch in the airport and I called the hotel immediately. The receptionist Allan took me and said he would come back. I called again after two days, and Victor did exactly the same thing, and so on, until Solomon answered me, and was very careful, educated and responsive. It was until the end of the “research” but unfortunately, according to the governance, the watch was not found. I missed and no one found. I found a absurd pq I had just left the hotel when I realized I wasn't with me. Finally... don't forget anything pq will never be found anymore.

Overall, we got a very cheap deal for 8 nights and for the price we paid, it was ok. However, there is still a lot they can improve on. We know Belem is not the most internationally oriented city. However, when booking a Mercure, you would expect the guest-facing team to speak English. Throughout the stay we met 3 receptionists with 75% English. The other team members 0, which made communication quite hard. We booked a Superior Room, as from reading other reviews, we could figure out these were quite recently renovated. Being a global company and French brand, you would expect a renovated room to have universal power sockets. Unfortunately, they did not. It was our first time in Brazil and we are from Europe. Our phone chargers fit in the power socket just fine, but the laptop charger did not. We never knew there was a difference. Strangely enough, the hotel only had adaptors from Brazil to Europe, not the other way around. Already quite annoyed, we decided to purchase one ourselves outside. Unfortunately, that also turned out to be an impossible task. Could not find it anywhere. Next day told reception we would look for it ourselves as well, but if they could please ask their purchaser to find an adaptor. We still did not find it ourselves, the hotel did not even bother to look. So, on the third day I got quite upset, as I was not able to work on my laptop. I asked the receptionist if I could speak to the manager. One lady came, we never were told her name or job title, but then the receptionist had to translate as even the manager did not speak English. We gave her the actual charger to keep with her so they could find a suitable adaptor. When returning in the evening there was an adaptor in the room with a handwritten note stating they found us the adaptor we need. NOT, it was the same one from Brazil to Europe. We actually gave the charger, and still we got an adaptor which does not fit. Of course, immediately we went down again. Then one guy from the Maintenance team looked at it and said he would sort something out. He came very happy to the room after 15 minutes. He actually melted the holes in the adaptor to make them bigger so our charger would fit. Melted!! Huge fire hazard, but ok it worked. Breakfast was in a meeting room due to renovation of the restaurant. That can happen, but there was absolutely no atmosphere created in the meeting room. At least play some background music! Although the variety of food at breakfast was not great, the quality of the items was good! Problem though is that there is no system for refilling empty items on the buffet. Especially scrambled eggs were often unavailable, as they would wait for it to be empty, then inform the kitchen to make more. There was also no registration at breakfast, so they would never know how many more people were still supposed to come for breakfast. Each day there were 2 different fresh juices, from fruits only known to Brazilians we guess. We did not like any of them. Can

I found the hotel with a good cost benefit, but I had a problem with the use of the safe, where it was not working, so I believe that before you give your room to the guest, everything must be checked. And they should be more capriching in cleaning.

My stay was short, I returned from Salinopolis-PA and arrived in Bethlehem around 19:00 a.m. 02/03/2022, we needed a place to take a bath and sleep a little, because my flight was marked at 2:20 a.m. 03/03/2022, short stay. When we arrived in the room we noticed that the bathroom was not warming, we called to the reception to complain and the attendant told us that he would act on maintenance and that would be resolved in 15 minutes. We went out for dinner and returned around 21:00, the problem persisted, we contacted the reception that told us that in 15 minutes they would solve, they didn't solve, they didn't exchange our room and stayed for that right, i.e., The hotel did not offer the minimum we expected to have a hot bath for rest. I don't host again in this category of Ibis, the bed bed is very uncomfortable and the acoustics of the rooms is bad (a characteristic always present in all Ibis that I have already hosted), the good part is due to the location.

Deception is the adjective I find to evaluate this hotel! It cannot be a 4-star hotel; in the bathroom has a plate covering a reform that has been made and not finished, there is a huge hole in the prayer where canoes are visible; they give you only a savon and no other personal hygiene item; it has no dryer; The bed linen smells to be used and the dressing dresses are swept. Breakfast is very simple and one day the French bread was the previous day. Only staff are friendly and careful!! I thought it was expensive for what it offers!

Great staff. Stayed a little longer to is the gym to work off an injury out in the Amazon. Totally usable. EARLY Breakfast. Great views.

The hotel was very good, old and traditional, good service, we stayed for one night. Although the reservation was coupled we had to ask for a towel and towels, because it had only one. The hot water of the shower was not working. You care for the very demanding and gentle restaurant, let you make the breakfast even before the timetable, because our flight was early.

The Ibis Belem Aeroporto is probably the best choice if you need to stay near Belem airport for a late arrival or early departure. Check-in counter is sometimes busy also late at night or early morning as there are passengers and crews arriving all the time , nevertheless it’s always quick and efficient. Rooms are standard Ibis rooms and are very clean. Uber from the airport is just a few minutes and is really cheap, the area around the hotel doesn’t offer much, there is a convenience store and a pharmacy in walking distance. All the staff is professional and helpful.

The very well-hygienized hotel, large room compared to other hotels, perfect arrangement, I will surely come back!