The Culloden Estate and Spa

BEWARE! This hotel charged us for two nights despite cancelling a week in advance, The hotel's website clearly states a 24 hour cancellation policy; however, the reservations department told us that this does not apply for all reservations. We had a family emergency and had to cancel our stay but the hotel wouldn't understand and kept our full amount for two nights (over $1000 USD). Really disappointing.

The double room we requested and paid for was actually a twin with the beds pushed together with a gap in the middle so very uncomfortable. The technology needs an upgrade no use ports story from one in radon we had 6 items that required charging but could only do 1 at a time. While a bath may be to the delight of some people it was quite night to step into and out of to have a shower and for someone with even very mild mobility issues this will be an issue. And finally £4.50 for a small bottle of Fanta Lemon was a complete rip off. On the positive side the meals were above expectations and was really five star dining. However overall on 3/4 stars from me.

Fantastic stay! Friendly, helpful staff, luxury facilities, really enjoyed the spa treatments, excellent gluten free options in both Vesper’s restaurant & the Cultra Inn & great to see a GF beer option also! My mum & myself would both return! Highly recommend!

Had the must amazing weekend here beautiful hotel full of atmosphere and feels so relaxing , there is not one bad thing I could say . I will definitely go back and can’t wait . Staff were so friendly and accommodating especially pearse he has a great uplifting and energetic personality and Nidhi on reception was great and so helpful. If anyone goes to this hotel they will not regret it .

Beautiful service, waiters were so polite and catered to every need, also the grounds are gorgeous. The rooms are very spacious and comfortable, the bathrooms are incredibly clean. I would definitely come back!!!10/10 service, nothing that was asked was too much

Overall the Culloden hotel is excellent in many ways but I was dismayed by the attitude of a particular reception person at check in. Overall the service in the bar was good on most occasions but could be hit and miss. The Dunlop Suite despite the view was not up to the standard one would expect of a 5 star hotel with issues mentioned in a previous review still present. However the hotel has a great setting, great breakfast, great restaurant and overall very friendly and efficient staff.

This was a treat for my father in law and we were not disappointed. There was a vast amount of delicious food which included an expresso size soup, sandwiches and huge choice of cakes. The price was comparative with other afternoon teas we have had. Service was excellent, a very enjoyable experience.

This is a luxury hotel with a price to match, not a Premier Inn. The staff were absolutely delightful and welcoming. The location. Is stunning and the spa was wonderful. However deyals matter! The hook in on the back of the bathroom door was missing there was no where to hang anything so ended up putting things in the bath. The duvet cover was inside out. There was no soap and the water glasses appeared to have residue. Day 2 the room had not been served until approx 3pm this is very late. The tea coffee and water had not been replenished only the cups were washed. Soap had appeared but no more shampoo. Disappointing for a luxury hotel and not the standard on previous visits. Had to go and request replenishments from reception. As an aside we were on floor 5 at the end and there was a constant noise of an extractor or ventilation unit which was annoying. Breakfast day 1 was fabulous my 'solid' poached eggs benedict were perfection. Day 2 no menu on table. Had to send my requested solid eggs back as they were runny, replacement was still runny - I gave up had had buffet items instead. The staff seemed stressed as there was a large coach party having breakfast. I had to go and find staff to request more tea and return my runny eggs. Other guests had to go and locate staff to deal with their requests. The hotel needs to address these niggles as I expected better and previous visits have been without any negatives at all. Not sure if these are training issues or just insufficient staff. I hope my feedback will be noted and actions taken as cumulatively these niggles amounted to a disappointing stay.