This hotel is clean and is in a nice location. Everything in the room functioned as expected, however internet speed was not great (adequate, not great). Read some of my other reviews and you’ll see a common complaint I make about hotels and that is no washcloth (or facecloth, whatever you call it). I had a bath towel, a hand towel and a floor bath at. I wash my face with a washcloth, just not in this room. Makes no sense to me. Also, a time or two, housekeeping did not leave me clean towels. The last day of my ten day stay housekeeping did not come into my room at all. The location is good, see,s to be in the middle of a lot going on and the big shopping mall is a short Uber ride away. Perhaps my biggest complaint about this hotel is the restaurant. The night I arrived I had work to do in the room so I ordered room service (which comes from the restaurant on first floor). I ordered a burger which I asked to be cooked well done and I very clearly said, “no red.” The person on the other end of the phone said, “yes, of course.” The burger was cooked around the edges and about 1/4” into it, it was blood red. It was room temperature or perhaps a little warmer but it was definitely not cooked. I called the restaurant to let them know they had definitely missed their mark on this one. They said “sorry” (That is all). The next night I went down to the restaurant. I ordered a steak medium well. It was a little more red than medium well, but it was tolerable. The last night I was there I was in the restaurant and ordered a steak. I asked “can I get that well done?” The waiter said with a serious, straight face, “No.” I said “whatever, have them cook it as well as possible.” Now I realize many people say it is a crime to cook a good piece of beef anything more than medium and those people can have their steak that way. When I am paying for it, you’d better cook it the way I want it and they would not do it. The restaurant had a great breakfast. Lucky for me there was a grocery store a block away so for dinner I went grocery shopping. If in Belo Horizonte again, I will likely return to this hotel. I will, however, know what to expect.
Excellent
56 Reviews