The staff was very friendly and helpful. Th location was nice because it was quite around the hotel but only 1 exit up was tons of shopping and places to eat. I wasn’t happy with the up keep of the place. Our room smelled moldy, the bathroom wasn’t very clean like the toilet and shower had some dirt and the ice bucket wasn’t clean at all. The indoor hot tub and pool was not working. One of the comforters was all torn up that was on one of the beds. The water would never get hot so we took lukewarm showers and with it being freezing outside all you wanted was a hot shower at the end of the day. The kitchen area was clean and the service was great. The kitchen needs a microwave though. If you wanted anything heated up you had to go back to your room and do it. We stayed 4 nights