Guest User
February 1, 2024
This is how I would define the hotel. Given that it is clear that it was a nice hotel, at the moment, it cannot be considered anything other than adequate and certainly NOT a 4 star hotel. Too expensive for the services it doesn't offer. The room defined as "Premium" had the following characteristics: radiator not working in the bathroom (but equipped with an electric heater), lights not working, shower with water leaks every time used, towels with which it was possible to scrub. In addition, the room was located on a lower floor accessible only via (impervious) stairs and without a lift. The hotel has paid parking (it is not possible to park on the street) which can be accessed with considerable difficulty as it is in a very narrow street. The location however is strategic, a few steps from the centre. The only note that made everything bearable was the lady in charge of breakfast (Concilia) who baked delicious cakes, biscuits, frappe and various desserts in the morning (otherwise stale fruit, very little choice of teas and poor yoghurt). In addition, to the hotel manager to whom my sisters and I turned to point out everything that was wrong, I would recommend a professional refresher course because in addition to making excuses (he was not aware of the state of the room) he did not didn't even have the delicacy to apologize but only the arrogance of someone who is used to self-celebrating without EVER questioning themselves (which the very courteous and helpful cleaning lady instead did). In short, I highly recommend avoiding this hotel and instead looking for an alternative, an Agriturismo or something else.
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