Casa del Puerto

Lovely hotel! Great staff and food is divine. The staff is very accommodating to needs and are great to speak to about where to go and helping with transfers and transportation. The food is also very good and well priced. I loved breakfast and it kept me full all day. I did also dinner sometimes and was also impressed with the freshness and quality. I can’t wait to visit again.

This is our 3rd time staying here for a week long vacation. We loved this hotel at the beginning but each time we come its getting more run down. And I don’t think we’ll come back unless they makes some changes. It needs a lot of updating. And the room service is bad. We didn’t get our room cleaned for the first 3 days we were there, we had to ask them to come clean it. No towels when we arrived. We constantly had to ask for towels/toilet paper. They don’t bother cleaning the glass on the patios so you can’t see out them. The fridge was on the brink of dying. No coffee makers or glasses in the room. The patio around the pool is falling apart. The pool wasn’t cleaned often. The hotel has so much potential. Big ocean front rooms, nice little restaurant with good food, nice size pool right on the ocean, small & quiet. It’s a shame that it’s not being taken care of.

Recently I spent two nights there separated by a few days. I'd like to start by saying I've been to this hotel two or three other occasions the last time being a few years ago. I travel to Mexico at least twice a year and have done so for over 40 years. CDP has been my " airport " hotel for the last six years and I loved it. But things have changed radically. On my first stay of the week with four other couples here are some of the issues. The AC was not working in our room. We were told it was fixed but it wasn't. There was an oily substance on much of the floor ,probably bug spray. It was almost impossible to open and close the patio doors ( true in all rooms). The bathroom hardware is corroded and the mirror was pitted in one of our rooms. Our first night there were only two beach towels in room. No hand or regular towels. The shower floors are very smooth marble and there are no rubber mats. This is true in all the rooms AND it's been mentioned in previous reviews . Management promised to correct this situation in earlier responses to reviews and they have not. VERY dangerous. My friends rooms also had issues. In one the AC unit left a huge pool of water that got his belongings wet. Another room the drain in shower did not work. There was hand foam/soap in both dispensers in shower , no shampoo. One of the rooms did not have a refrigerator. The mirror was extremely pitted on our second stay and the bed did not have a blanket. The toilet didn't work. We used beach towels for blankets. The elevator has problems that need to be fixed. The pool has an underwater light that is hanging by one of the electrical cords. My friend pointed that out to me when I said I wanted to take a swim. No way! The restaurant has declined markedly since 3 years ago. There was no ice ,avocadoes and other items. My wife and I both ordered the mixed salads, mine with no cheese. Out came two plates of sliced tomatoes, one with chunks of cheese on each slice. I would like to say there was one employee named Romeo who tried to fix these issues and was a great help. It's obvious management has abandoned this property. I'm sad for myself and the employees.

We enjoyed a spacious and well-furnished room on the second floor, with amazing oceanfront views overlooking the attractive pool area and sun loungers. The staff were friendly and welcoming, and both the included breakfast and our a la carte fresh fish dinner were delicious. The location north of Puerto Morelos is convenient when arriving/departing from the Cancun airport, and is a short drive away from the town’s restaurants/shopping (or for purchasing a local SIM card). As mentioned in other reviews, the hotel facilities are quite worn. The gravel road leading from the neighboring hotel to the property (lefthand arch of the three archways) is unmarked and bumpy, and best navigated in daylight. We used our rental car to get to town, as the walk along the access road did not seem appealing.

I will start by saying that I really do not like to give these types of reviews. We have worked in the tourism industry for years and always prefer to give our feedback directly to the management. We did contact the hotel directly via their email to let them know that we'd like to discuss some of the issues we had, but as they failed to respond, we feel it's only fair to other potential guests that we report honestly. The hotel is quite a trek north of Puerto Morelos. If you want somewhere convenient to restaurants and bar options, this isn't the place for you. We happened to appreciate the location and were delighted as to the back of the hotel is a vast mangrove forest, and to the front, the stunning Caribbean Sea. Unfortunately, our first impression of the room was marred by poor maintenance and no warning that we would be sharing our terrace with the guests next door. This wouldn't have been such an issue except that there was no functioning lock on the terrace door. We did not know who was in the next room and they had unfettered access to ours. When we questioned management, we were told that the rooms were usually let as adjoining family rooms. We could just about deal with our heavily smoking neighbours, but having no lock on the terrace door was unacceptable and we politely asked for this to be rectified. We were informed that there were no maintenance staff on the property until the following day. We arrived by 3pm on a Wednesday, so it was very surprising to us that they had no maintenance staff available. We had to take the initiative and ask to be taken to the maintenance area so we could find a piece of wood to place in the railings of our terrace door so that we had some security and felt we could go out. We also requested an additional chair for our terrace as only one had been provided and we were assured that would be taken care of. Going out being the next strange experience for a hotel depending on tourism. Normally, hotels have some sort of guide to the area or the staff are able to offer suggestions to guests. We asked about restaurants in the area and were simply told there were none but we could try. So we headed north to discover that the road was blocked with razor wire by what seemed to be an all inclusive, which could only be accessed by going all the way around by car and back to the highway. I am pleased to report that the hotel restaurant and bar does a good job. The service and food were very good and priced fairly and it is a lovely setting. Nevertheless, the lack of guidance by the front of house staff was shocking, to say the least. I will also add that the breakfast offered is very good. The following day the front of house staff, who seemed to know nothing about our problem with the terrace as no information had been passed on, promised us that it would be taken care of. When we returned, we were assured that a lock had been fitted to our terrace door and that all was good. We arrived to find that

This hotel is difficult to find even by one of the top holiday transfer companies in the area - so be very cautious if you are needing to catch a flight. The only pedestrian route is along the beach but a very long walk to reach any restaurants or shops - the nearby places on the beach are generally all-inclusive resorts. On arrival, the reception staff behaved as though we were not necessarily expected and throughout the stay there was no obvious management presence or engagement by any staff. An unsettling environment was created by two young people in the restaurant area, for periods of the day, who appeared to be associated with the management of the hotel but were non-engaging with the guests. Our room was enormous but lacked any taste or character but even more importantly was not adequately maintained or serviced - for example the sheets and towels had holes in them and we had to ask for replacements, the bathroom fittings appeared to be corroded and the curtains had come adrift from the out of reach tracks. In the morning we were pleasantly surprised by the delicious breakfast which was included in the rate. The seating area overlooking the sea was a lovely place to have cocktails and we would recommend the margaritas. You can also walk along the beach from the front of the hotel and we found that to be very enjoyable. The hotel pool during our stay was a murky green and so we felt it would be inadvisable to use. Our patio area had been totally neglected and also needed a full refurbishment. With investment in a well targeted refurbishment program, a permanent leadership presence and staff training this hotel would have great potential but as it stands, we would not be re-visiting the hotel because of the negatives described above.