City Express Plus by Marriott Cancun Aeropuerto Riviera Reviews

The hotel has no towels nobody answering the phone terrible customer service everything they say doesn’t happened they promise laundry that was not working for a long time that was the worst nigh**are stay I have a head And the worse that all promise to pick up From the airport from the hotel and drop us off there never happened

I can only say that I am speechless. There was no written time on the booked hotel. It was automatically canceled before the time. The person was still going through customs and no one called to ask. The order was canceled directly. The person was still going through customs. However, they called to check and canceled all the itineraries that were not available. I'm really speechless that all the air tickets were wasted.

Quite basic and nothing special... The only advantage is the location very close to the Airport.... The worst part was when the service manager started arguing with me (guest) for not wanting to give me bottled water... Wow, how miserable it is, anywhere in the world they give you water to drink without so much drama!!!

Not satisfied. I checked in very late and didn’t tell me the breakfast time. When I went to have breakfast the next day, I was told that I was late and I had to pay to eat. I had an argument for a long time. See you soon.

Good ubication

Breakfast was pretty good

Perfect to get to Cancun and to catch the plane back. Modern hotel with spacious rooms and very comfortable beds.

The hallways of the hotel were a bit destroyed, I didn't like that the bathroom in the room couldn't be closed and that the only window that the room had couldn't be opened since there was some humidity inside.

Hotel is simple. You have to ask for towels at reception. They should offer you towels before you head to your room. They lock them up.

Once we checked in it took 3 attempts back and forth to get into a room. Maintenance people couldn’t even get in the room. Once we got into a new room we had no towels. Had to wait for towels to be delivered.

The only reason we booked this hotel was because ******* over booked our previous stay, so it was last minute. Although the hotel looks nice in pictures and very welcoming I can testify that is about the only nice thing about this place. We had to ask for our rooms to be cleaned everyday and new towels. the tv was not working properly, the breakfast is technically NOT free and the food has no taste. The only options you have for free breakfast are mediocre. What I will say is majority of the staff are nice, but the place needs a WHOLE NEW management team. The only thing that is saving this place is the fact that is is directly across from an outlet so there are food options and if you are comfortable you can use uber, but be aware of the desperate taxi drivers. This hotel is only good for a one or two night stay to be close to the airport not for your entire stay.

Continental beakfast with additional charge for the buffet of eggs, etc seemed cheap. 6-9 am time for breakfast seemed also non standard. No towels in the room and no sheets for the sofa bed. During breakfast at different points they ran out of plates, forks, etc. Holiday season so I sympathize how the the staff had to struggle with so many clients But the management needs to simply put the resources and staff to keep the quality at a level associated with the Marriot Brand. Right now it is not even close.

Hair in the bed sheets, in both beds. There were no towels at all in the bathroom, asked twice but they never arrived- still waiting lol

Terrible hotel. Doesn’t seems to be of marriott standard. Rooms didn’t have towels, when asked for the towels in the morning reception mentioned that it will take 1 hours to get it. I have never seen hotel without towel facility. I will never book it again or recommend to anyone