This was our second trip to the Grand, the first one as member, and we brought our family and friends in tow. The customer service at this resort is exceptional - every single individual we encountered was helpful and kind. The resort itself is beautiful, very well maintained, with some of the best food you could have at an all inclusive resort (and this is coming from a Toronto foodie). We had an amazing time. Shout out to Ivette - our fantastic event planner, Daniel and Fernando/Francisco at the romantic private dinner (recommended!), and DJ Katy Burguete and DJ Carlos Huerta who after just one night, remembered our song requests and spun all the best music to make each night at club Noir and Unique so much fun and memorable. Could not have asked for a better vacation! Thank you!