TopParken – Park Westerkogge

Comfortable and spacious Unobstructed view of the surrounding countryside

Holiday park/Topparken Westerkogge - once and never again! We wanted to spend a long weekend there with friends, unfortunately the accommodation was so dirty and the staff unaccommodating that our friends left after just one day and we left on the second day. I'm really not used to such a lack of consideration and willingness to help from a holiday park. About the accommodation: The park presents itself as new and modern! I can agree with that, but the accommodation in the second block doesn't look so new. When we arrived, the first thing we noticed was the dirty toilet, unfortunately there were excrements everywhere in the toilet. The rest of the accommodation was basically just swept clean. All the rooms were very dusty and hairy. Did the cleaning lady not have time to clean or is paying €68.50 for cleaning just a rip-off? Unfortunately, when we unpacked our things, we noticed a few other things, such as: - dirty bed linen (which you have to rent!) - missing sheets in one bedroom - dust and blood on and next to the bedside table - nail and callus residue in the wardrobe - bed covers with mold stains - there was a centimeter-thick layer of dust under the beds and there were still items belonging to our previous tenants underneath. In the living room, a lamp didn't work, an armchair was scratched (leather), probably by a dog that had been there before, the cushions were dirty (white and black covers that were mostly brown/muddy (as if a dog had been lying on them), not to mention the smell. There was no doormat in front of the door (the park is relatively new and doesn't have asphalt roads everywhere yet), so you always brought a lot of dirt into the house. The kitchen was not fully equipped, there should have been glasses, plates, cutlery, etc. for 6 people, but this was not the case. For example, there was exactly one wine glass. There were also no knives, scissors, etc. In addition, the light on the extractor hood was broken and the siphon in the kitchen was dripping, so that the base cabinet was full of water. This meant that our supplies were completely wet. The kitchen (gas hob and oven) looked to us as if they had never been cleaned, and all the pots had to be washed first because there were food residues on and in all of them. The table in the living room was also covered in some kind of food. As if that wasn't enough, there were also problems with parking. Only one car per accommodation was allowed on the premises. Unfortunately, there was not enough parking space in front of the barrier. Really stupid! To make matters worse, the reception is not always manned, so you could have expressed your frustration. If you call the hotline provided, you are taken to a menu that ultimately leads to nothing. There is only one way to get connected, but you have to dial the number using the bandana.

A disgraceful place. Seeing that we are a group of Latin friends, they have treated us badly from the first day. We have had a health problem because due to poor ventilation in the house, black mucus has started to come out of the 4 of us. After that we have asked to move house and by invading our privacy by getting into our garden they have seen us smoking OUTSIDE the house and they have invented that the black mucus is from smoking inside the home to overcome the lack of ventilation that their “ “houses” made of plastic. We are suffering constant harassment since they want to fine us €900 “supposedly for smoking inside the house” when it is a lie and they threaten to cut off our electricity and water if we do not pay the fine although on the day of entry we paid €2,500 € + €350 deposit for 22 days. We are not allowed to enter the park with a car and every day we have to walk 20 minutes at 12 degrees in the rain despite paying the rent accordingly and complying with all the park rules. We have received insults from the receptionist named Melisa, constant threats from the gardeners and daily pressure. Melisa has told us that if we don't speak English we should contact booking and she is constantly monitoring us. From the first day when they saw that we are from Latin American and Spanish countries, we have received strange looks from the entire work team. And there is so much harassment that they are trying to get us to make the payment through a bank account when we have actually made the reservation through booking and who should give the notification of any extra payment should be booking. We did not receive a response from anyone, at reception they told us to talk to booking and we kept receiving threatening emails saying that they were going to kick us out of the house we had paid for. We are dismayed and we want to know how booking is going to take care of the problem because as the company I went to when renting my vacation home it should respond. Since we have spent almost every vacation with a lot of stress. They have not let us enjoy and above all they highlighted the incompetence of Melisa and the gardeners with customer service

Nothing was in order, the entire park is open and no entertainment, you have to walk 30 hours to get to reception, the sheets were just gross. Nothing recommended here, the nearby area is also dead and with all due respect, but if there is a park that is not child friendly and unhynic and money grabbing then this one is not 0.0 service Just terrible I really have nothing good to talk about we only left a day early

Coming here compared to their calm ad is totally false, because you have to count on people who make a mess at one o'clock in the morning. Regarding the cleaning of the mobile homes, it's not really done correctly when we arrived, cobwebs everywhere so we can wonder about the COVID applications I think that nothing is put in place yet we pay more than 63€ for cleaning a shame. For me, apart from the visits to the low country during the COVID period, they will remain a good memory because the rest will be forgotten. Be careful with their advertising, it's not reality

We stayed in house 210 and felt right at home - there is a sauna and a whirlpool, the house was only built a few months ago and was therefore brand new. Box spring beds, private jetty on the canal and parking in front of the door. In summer there would even have been air conditioning available, but we didn't need it because of the time of year. WiFi was free. The park is close to Amsterdam, Hoorn and Alkmaar, bike rental and everything else is available. We will definitely go there again!