We stayed here between Christmas and New Years with my mother in law (separate room) and my husband and son (2). When we arrived, despite being after check in time, our room was not ready, they provided us some drinks for the wait. After waiting over an hour, we were still told to wait. We eventually were given a room, but this was not the room we had booked, as we had booked for a bath for our toddler, and none of the baby facilities we had booked were ready. MIL's room had an interlocking door, and upon arrival to her room, this was still unlocked! We were not the room next door! We were also told that only MIL's room had breakfast included, despite all being on the same booking and being sure we had booked it. We chose to eat there once because of this, as the breakfast add on was expensive... On checkout we were informed we actually DID have breakfast included!! When the problems were rectified, this hotel was in a great location, and staff (other than on initial check in) were really helpful and friendly. The breakfast was good (but expensive), and I probably would stay again, because apart from the starting hiccup, the hotel was lovely.