Weekend2030
October 22, 2022
This is a nice hotel in a convenient and attractive area, but our disappointment relates to how we were treated by the manager. We informed the hotel about our late arrival and we asked for a quiet room. The room we were given was on the first floor, on the main road and the window didn't close properly. My wife suffers from severe insomnia, so we asked for a different room. The person at reception was from an agency and said she didn't have access to the system to change the room. She rang the manager/owner, who suggested a single room on the top floor. We stayed in the initial room and had a bad night. The following morning the manager/owner was very aggressive to us and said 'thank you for waking me up at 1 o'clock in the morning'. We accepted a move to the smaller room on the top floor, after which our room was never cleaned (we stayed for 4 nights), although we asked several times. We were just shocked at the lack of professionalism and kindness of the manager. The rest of the staff were very nice, however.