Capri by Fraser Berlin

Solid apar**ent-hotel in a nice location. Good for business travellers.

Great location. Room was 28 degrees in January with only option to regulate temp to turn system off leaving room still at 25 degrees and stuffy (windows don’t open in rooms). No house cleaning offered over 7 day stay, and no top ups of provided supplies (careful with your toilet paper use!) In room washer was musty with washed clothes smelling worse then when they went in

Was witout hot water for a few days other than that overall was alright for the prices

Firstly, the room was pleasant and good value, and the hotel was in a great location. Unfortunately, there were couple of things that we didn't love. We did not realise we would not be able to open the window in the room, not having fresh air in the room and living there for a week wasn't pleasant, especially because we did not have air conditioning only heating! The fridge did not work very well, and the few pieces of cutlery could have been cleaner. Also, the refillable dispensers in the shower were empty, with the toiletries bottles sitting on top which wasn't very glamorous and a bit annoying to use. I appreciate that Covid makes things difficult but we had to go down to reception to ask for fresh towels and toilet paper, we stayed here for a week and the bed wasn't refreshed or the room cleaned or bins empty. One thing that was really unacceptable was other guests leaving rubbish outside their rooms, I'm guessing this is because of the lack of room service which is fair enough, but most of the time the rubbish and empty food boxes would be sitting there for 1-2 days which was really disgusting and not pleasant to see coming in and out of our room. The staff were lovely but one staff member in particular seemed inexperienced, and they were working on their own for breakfast service, they were playing a radio talkshow very loud and did not seem very switched on with helping with the breakfast. We had breakfast once and it was extremely overpriced for what we received– a raw egg, completely gone off soya milk and a bit of brown fruit, the coffee cups also didn't fit into the coffee machine...but the bread was fresh which we were glad for! I also think the security could have been tighter, we came in late to the hotel sometimes and no one asked us for our room number or key, so it made me feel like anyone could have walked in.. Lastly, one of the reasons we booked this hotel was because of the convenience of Kaffee Karamel, when booking it said the cafe would be closed until 31 December, we were really disappointed that it stayed closed for our whole stay. Overall, our stay was pleasant.