Hotel Arena Inn - Berlin Mitte

I was only in there for three nights, but to be honest, I wouldn't want to stay there again. I can't complain about the area as I grew up around the corner so I booked the hotel to visit family (I am living abroad now) - so I knew the area is a bit on the rough side, so that isn't the hotel's fault. The issue is first, with staffing. I got an email that due to covid the procedure changed so I got a code to get in and my key was in the room. I was also given a 24/7 number which I tried to call to find out how to get into the car park. For two days I was not able to get anyone on the phone. I had also two days where I was coming from dinner and new arrivals were standing outside not able to reach anyone from reception to get their key. When I let them in and went downstairs almost two hours later, they were still waiting. Unacceptable. Second issue is Wifi - doesn't actually work. Again, couldn't have ask anyone as no one was available / reachable. Third issue - dirt ... My gosh was the room dirty. The beds were on rollers (which make for interesting sleep) so it should be easy enough to clean under the bed. But something fell down and rolled under the bed and I ended up with dirty clothes when trying to reach it. Oh and the worst - a spare pillow in the cupboard was without cover and horrendously dirty and disgusting ... unbelievable ... Another issue is - it is extremely loud. I believe the building was an office before, especially as it has office ceilings and light fittings, so I could hear the guy next door snoring and the people upstairs going to the toilet ... So no, it was the last time I stayed there .. Def. not a 3* Hotel ...

I booked a double which cost extra - but when I arrived my room was a single room, dirty, and the lamp didn’t work. Zero staff on site (not even security) so I was calling them and calling them - no answer. Rooms are like a free-for-all… open until occupied kind of thing. I got kicked out for moving myself to an empty double room (that I paid for). I’m a young girl and they kicked me out at 10pm!!! I had to find another hotel for the week. If they had answered the phone this would have all been avoided. Avoid at ALL costs. They are now refusing to give me a refund despite not even staying there for a single night. Complete psychopaths. Front door was open when I left so anybody could have walked in.. more like a hostel. Very dodgy. Also photos look nothing like reality. Please do not stay here they need to be shut down.

I arrived in the afternoon and had left a notice on my booking that I was going to get there at 3 pm. The reception was closed, and I wasn’t informed of the procedure to entre the hotel. I had to search for the comfirmation email while standing outside on the street with my luggage’s. I had no idea but even if the area is close to the center, it seems unsafe, and a group of guys were standing at the street corner looking at me. Someone over the phone gave me a code to open thème in door and informed me of where my room was. Several times in a raw, in the mornin while I was sleeping, someone knocked on my door.. the first time as I didn’t answere, the guy opened the door and got into my room, I had to shout at him that he needed to get out. The day after around midday when I was busy on the phone or doing my hair. He did the same thing, this time I had to go at the door to ask him not to do it this again. He wasn’t there or the cleaning, he was rude and asked me to get into the bathroom as he wanted to check the shower.. which works fine. I haven’t been informed about any visit from stuff by the hotel and did not let him. But this did not make me feel safe or at peace at all. The good side is that the rooms are clean and quiet with decent space.