Guest User
September 21, 2024
I frequently stay at Jainuma with my partner because we absolutely love the property. Every month, we visit, and my partner makes a point of joining me. However, the experience at the front desk has been consistently disappointing. One staff member in particular, named Abdul, has been extremely rude and unprofessional. The staff lacks basic courtesy and acknowledgment towards guests, which is surprising for such a beautiful property. While the location and ambiance are wonderful, the attitude and service from the front desk team do not meet the standard we expect, especially as consistent, loyal guests. It is essential that the staff learns how to communicate respectfully with returning guests to uphold the reputation of the property.