Guest User
October 1, 2023
I stayed in this hotel for a weekend, I had run in the Bibbione spa. On the night between Friday and Saturday someone from the hotel played house music at 4.30 in the morning for about 15 minutes, I think everyone was disappointed. On Saturday night at 2.30 in the morning some boys under my room started honking and shouting (whose gray Y is behind their car) waking up the whole street!!! I get up and see that this car was parked behind the cars and on top of everything practically in the street, preventing people from leaving, calling the cleaners and after an hour of maneuvering they managed to leave. And a sleepless night!!! On Sunday morning I go to the spa course I take my towels and take them to the car, while I put the towels in the car a girl comes out and asks me if I am taking away the facility's linen, I look at her stunned asking in surprise if she thinks that I can take or do something like that?! Then I tell him that if he doesn't trust you, go ahead and check... he replied that you never know... anything can happen and that the check wasn't necessary, he comes back in without saying SORRY!!! Then I come back and ask who owned this gray Y car that woke everyone up in the night, she replied that if people are rude she can't do anything about it and that these guys parked in the facility's car parks, so to make them pay she thought to put the car behind him and prevent him from leaving... I reply that this gesture of his has disturbed the whole street and especially his customers... and then he doesn't respond anymore and doesn't apologize for his doubly rude gesture!!! I found all this absurd, leaving aside an old smell on the old and ruined linen structure, a broken toilet seat! I have to compliment the girl at the cash register and reception for her complete lack of professionalism...
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