Jalan Raya Haji Km 01 Kawasan Pariwisata, Sebong Lagoi, Bintan, Riau Islands, 29152, IndonesiaView Hotel Details
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Natra Bintan, a Tribute Portfolio Resort Guest Reviews
4.6/5
Great
138 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(138)
Positive reviews(135)
Reviews with photos/video(74)
Awesome stay(68)
Perfect for kids(12)
Delicious breakfast(12)
Offers pick-up/drop-offs(10)
Large rooms(9)
Great swimming pool(9)
Too noisy(8)
Many amenities(6)
Negative reviews(3)
Guest User
Glamping Deluxe Tent With Garden View
Stayed in Dec 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 29, 2024
The room was perfect, making going out almost impossible. The food was nice and affordable too!
6/19
YoYo2534
Tent Small Garden King Room With Sofa Bed
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Nice place to be with family, staffs are very helpful and polite food is very nice.
Will plan my next trip to Bintan again with Natra.
Thanks for the wonderful experience team Natra.
XueWen87
Tent Small Garden King Room With Sofa Bed
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 27, 2024
3D2N stay to celebrate our wedding anniversary. Complimentary shuttle bus to hotel & ferry terminal. Excellent services from all Natra Bintan hotel's staff, they were so warm & welcoming! Our room was decorated & a slice of cake was provided. Breakfast spread was gd & delicious, room was clean, staffs always make up room daily so if you do not want to make up room better put the "Do not disturb" sign on door handle. Cannot hear neighbours, but you do hear aeroplane flying noise in the middle of night, birds chipping at 6am plus so if you are a light sleeper then you might find it hard to get a gd sleep. Hotel provides buggy services to bring us to room, different parts of Treasure Bay. 20% off activities at Treasure Bay for being Natra guests. Only 3 restaurants which are at Natra, Anmon & Treasure Bay activity centre. Had western lunch at Anmon hotel once but food was average, Natra's food was much better. Will definitely consider Natra for our next Bintin trip due to the excellent staffs!
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Guest User
Tent Small Garden King Room With Sofa Bed
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 18, 2024
We love the relax and recommendation by the hotel service. It’s a nice experience.
carrie
Tent Small Garden King Room With Sofa Bed
Stayed in Nov 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Nice environment and excellent service! The hotel staff are very friendly and helpful.
Kristal Charen
Garden Tent
Stayed in Oct 2024
Couples
6 review
4.5/5
Great
Posted on Oct 13, 2024
We had a good stay at Natra. The staffs are all very friendly and nice, and they even granted our request for anniversary decorations, and they also help us with early checkin and late checkout. The location is just beside the ferry terminal and they have a complimentary shuttle service. The breakfast buffet was also good and got variety of choices.
I like our room it was nicely decorated and the hotel itself has a nice concept. However, as this is glamping style, expect that the room doesn’t have a proper wall and you will be able to hear the noise outside very clearly. Our room was near the restaurant and there was a live band at night that played really loud music until 10:30pm. Couldn’t get an early night rest.
They need to improve on housekeeping to check about the towels provided, we go a towel with stains and the other one has a hole.
But overall, we still had a good stay and recommend this for a quick getaway.
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Response from Property: Dear Kristal, Thank you for celebrating your anniversary with us at Natra Bintan! We’re happy to hear you enjoyed the friendly service, location, and unique glamping experience. We apologize for the noise and towel issues—your feedback helps us improve, and we’ll work on these areas. We’re thrilled you still had a memorable stay, and we look forward to welcoming you back for another relaxing getaway!Regards,Natra Bintan Management Team
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bbbrrr
Lagoon Tent
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Lovely place that is kids friendly. Lots of activities for the entire family. Food at the restaurant is great too! Recommended
Wang Ee
Lagoon Tent
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The resort is very clean and near to the ferry terminal - 10 mins away.
And full of family fun . Enjoy the ATV, water slide. Karaoke, mangrove kayak, water activity. Clean water in the artificial beach . Bugs free too.
Highly recommended
6/8
Response from Property: Dear Wang Ee, Thank you for your wonderful review! We're delighted to hear you enjoyed the clean facilities, convenient location, and all the family-friendly activities, from ATVs to kayaking. We can’t wait to welcome you back for more fun at Natra Bintan!
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Ishan Jaiswal
Tent Small Garden King Room With Sofa Bed
Stayed in Aug 2024
Family
2 review
4.7/5
Amazing
Posted on Aug 19, 2024
Good resort for families. Nothing much outside the resort. 2 days staycation is more than enough. They do not allow late check-outs.
Response from Property: Dear Ishan, Thank you for your review! We’re glad you found the resort to be a good family-friendly getaway. Kindly be informed that we allow late check-out, however it will be based on our occupancy level on that day. Once again thank you & we hope to see you again soon!
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Rain
Tent Small Garden King Room With Sofa Bed
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Excellent service in the resort.
I asked if they could set up something complimentary for my mom's birthday and they did. A Happy Birthday banner and a small cake. Appreciate the effort. But the cake shall be improved in the texture, it's too dry. But still we are thankful.
There's buggy service around the resort which makes it so convenient for my elderly mom with knee pain issue.
The breakfast spread is good!
On 27 July, we had a negative experience at a point. We booked a massage at D'Bintan massage outside the resort, with 2-way transport included. We booked 8.30pm and we were told to wait at the lobby area at 8.30pm.
We were having our BBQ buffet dinner at The Patio, the spa girl stationed at the lobby came into the Patio restaurant, approached me at 8.20pm while we're still eating, and asked me if i booked the massage, i said yes. And she stood there looking at me. I looked at my watch and told her, i booked 8.30pm right? She looked at her watch and said "ok yes 8.30pm" and left. Just 5 mins later at 8.25pm, she came to my table again and told me, the car is waiting outside already. At that point, i felt like she was rushing us to stop eating and go now, while we're still finishing up our food, which was quite rude. If its already 8.30pm and we're still eating, she can rush us. But we still have time to finish our food!
Other than this, the stay and experience was all good.
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Response from Property: Dear Rain,Thank you for sharing your detailed feedback with us. We are delighted to hear that you had an overall positive experience during your stay at our resort. It was our pleasure to make your mom's birthday special with the complimentary setup, and we appreciate your kind words about our service, the breakfast spread, and the convenience of our buggy service.We sincerely apologize for the inconvenience you faced with the interaction with our spa team. We have addressed this matter with the concerned team to ensure that such incidents do not occur again. We understand the importance of allowing our guests to enjoy their time without feeling rushed, and we will take steps to improve our communication and service.Thank you once again for choosing our resort, and we hope to have the pleasure of welcoming you and your family back in the future for an even more enjoyable stay.Thank you,Natra Management Team
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mandy_njh
Lagoon Tent
Stayed in Jul 2024
Family
32 review
4.7/5
Amazing
Posted on Jul 30, 2024
Hotel is clean and their service is great. Pool is beautiful and there are alot of activities for kids friendly but pricey abit.
Response from Property: Dear Mandy,Thank you for your feedback! We're glad you enjoyed our resort! It's great to hear the kids' activities were a hit, we appreciate your input and hope to welcome you back soon.Regards,Natra Management Team
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Petrina Anne De Souza
Pool View King Tent With Sofa Bed And Whirlpool
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 29, 2024
I had a really great experience here. Rooms are clean and spacious, the atmosphere is relaxing and the service is superb. Will definitely return.
Response from Property: Dear Petrina,Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience and enjoyed the clean, spacious rooms, relaxing atmosphere, and superb service. We look forward to welcoming you back on your next visit!Regards,Natra Management Team
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Anonymous User
Tent Small Garden King Room With Sofa Bed
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Nov 24, 2024
Everything is good.
Guest User
Tent Small Garden King Room With Sofa Bed
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 18, 2024
The resort and facilities is self sufficient for a short 3-4days trip. Breakfast spread was good. But lunch and dinner options are not as exciting. If intend to stay long, need to explore food at other places. Service was great.
Response from Property: Thank you for your feedback. We're pleased to hear that you enjoyed our resort facilities and breakfast spread. We appreciate your comments on lunch and will work to improve on dinner option. For longer stays, exploring local dining options is a great idea. We had nearby seafood Kelong, hawker center options and also steamboat restaurant at treasure bay. We hope to welcome you back soon!Regards,Management of Natra Bintan
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bigronnie
Tent Small Garden King Room With Sofa Bed
Stayed in May 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 8, 2024
First of all, strongly recommend this resort and appreciate for the service provided during our stay. We arrived quite early that morning, when we tried to check in, I was told that our room was not ready, which I could understand due to this early timing. After that, we left the luggage at concierge and went for fun and exploration in this resort. Around 2pm, we were told that the room was still not ready and spare room would be provided to us for resting purpose. Then four hours later, we were told that the room was ready and delayed due to WIFI connection issue, furthermore, complementary upgrade of another room with jacuzzi would be also an option for us. When we had BBQ in front of our room, resort staff delivered one box of pizza with their apology letter, which made me touch and surprised. Thumb up for this friendly and attentive service!! Looking forward to the next trip there!!
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6/11
Response from Property: Dear Bigronnie,Thank you for your kind words and strong recommendation of our resort. We appreciate your understanding regarding the early check-in and are glad you enjoyed exploring the resort while waiting. We apologize for the delay in preparing your room and are pleased that you found the temporary arrangements and complimentary upgrade satisfactory.It's wonderful to hear that our staff's gesture and apology letter added a special touch to your stay. Your feedback is truly encouraging, and we look forward to welcoming you back for another memorable trip!Regards,Management of Natra Bintan