Hotels in Black Hawk with Swimming Pools

We had to find someone to tell us where to check-in. When we tried it said the desk was closed at the time but to use the kiosk. We found two kiosks and they were both out of service. We started to walk through the ****** with our luggage and finally found someone that told us to go to ”the other tower”. After some more questions along the way we finally found check-in in the ”other tower” which was all the more confusing because this other check-in desk is in a tower of a different named hotel (all under the same roof). We were then told we were too early to check-in, they had been short staffed since COVID and the system was down. Yes, all three of those reason given at one time. As the line began to grow of people wanting to check-in we finally were able to and then took our luggage all the way back across the ****** to the original ”tower” where we entered to our room (the room was nice). My biggest issue is not once did anyone say they were sorry for the inconvenience or offer a free Coke, etc. It was not a pleasant experience.

When you stay at Horseshoe Black Hawk in Black Hawk, you'll be in the historical district, within a 10-minute walk of Ameristar Casino Black Hawk and Monarch Casino Black Hawk. This casino hotel is 0.7 mi (1.1 km) from The Canyon Casino and 0.7 mi (1.1 km) from Bullwhackers Casino.Try your luck at the casino and enjoy other recreational amenities, which include a sportsbook. This hotel also features complimentary wireless internet access, concierge services, and ski storage.Enjoy American cuisine at Brew Brothers, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.Featured amenities include a business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free valet parking is available onsite.Make yourself at home in one of the 240 air-conditioned rooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.