Shocking trip, used this hotel for year as it’s the Village “flagship” hotel. Checked in fine, first noticed buckets everywhere for a leaking roof, numerous places. Room was a newly upgraded, looked cheap diy job and not the village standards. Went for a swim, no steam room as broken, no sauna as broken, hot tub had numerous bits missing and two jets only working that stuck up into the air, outdoor heated pool was freezing not like normal. Family hanging room was disgusting, at first we thought it was locked, it was a build up of towels, maybe 50 or more behind the door. Family changing room had an empty bottle of beer on the floor and the locker doors had fallen off!!! Also a very strange heat in the family changing room like the sauna was pumping into it or something. Restaurant was terrible and annoyed I purchased a £50 voucher. All most every table around me sent their door back, a female chief screaming out of the kitchen door and my £18.50 burger was raw, so we left them and went to bed. We would have complained, however only a few staff and didn’t want them to get the flack of the screaming chief. Next day went to Toby carvery for breakfast and couldn’t wait to leave. As a member of village I spoke with my local hotel to raise my concerns about the place and even asked if it had been sold to some else or something.