Best Western Carlton Hotel

Great location on seafront, easy parking £5 until midday next day. Good buffet breakfast with vegetarian options in a dining room with sea view. Rooms are noisy, very thin walls and you can hear every word of people walking past in the corridor so take earplugs. Would stay again though, the staff are all very good and the place is nice and clean.

Decent room, quiet place

Happy about this hotel and everything! Would come again in summer, it’s too bad that it’s winter.

Suited my needs Ideal... Really looking forward to my next stay

After being charged £10 to park my car they then informed me it was an extra £100 for a double bed. This is not a hotel experience it’s a very poor B&B experience. If like myself you are six foot three tall please watch yourself in the corridors as some of them will hit you on the head without warning! I would say staying here you will realise why the British seaside has been in terminal decline.

Booked a superior double room for a short break. Was expecting a bit more comfort than I experienced in ROOM 210. Never had such a tiny bathroom. Shower is so small unable to shower comfortably. Water temp prone to suddenly increasing, and in fact it burned my chest. Cracked tile on the bathroom floor. Would have expected this to be repaired before putting residents in the room. Returned from a day out and the bathroom door was locked for some reason. The young man on reception came up and sorted this. I asked him if the room is actually a SUPERIOR room, bearing in mind the shower room. He confirmed it is classed as superior !! ALL the staff were lovely, particularly the young lady and gentleman at breakfast.(24th-26th April). Have used BW Hotels before and this room was poor compared to others. We did have a nice break here, but the room fell below expectations.

This is our second stay at this hotel in recent weeks. It is a good location if you want to stay near the North Pier area of Blackpool. It is a short walk from the train station and to the Grand Theatre which was the reason for our trip. The gentleman on reception was very welcoming and check in was efficient as it was the last time we stayed. The lounge is comfortable and overlooks the sea and is a perfect place to eat breakfast, have a drink, read a paper etc. The bed was comfortable and we slept well. The room was clean and well equipped, but a little tired. Enjoyable stay.

OMG...... where to start.... First clue should have been the barman who obviously doesn't know how to pour a pint of Guinness correctly he just poured it bottom to top. Not letting it pre-settle at the halfway point. It was awful. We booked the evening meal,as we sat down we asked for water for the table which was brought in dirty water jugs. When we announced this to the waiter he said they were just old jugs. Asking for them to be changed his eyes rolled like Basil Faulty. The meal which was from a menu based from what the chef could afford from farmfoods frozen 2 for 1 meal deals. We ended up with Pukka pies and smash with green beans in a dish! (Gravy optional) which was thinner than the veil of contempt they had for the 12 guests sat around our table. We sat down for dinner at 18:03 for a 3 course meal. The desert was served at 20:05. I'll let you absorb that for a moment and start another paragraph. The meal I could have made for 20 people on my own oven at home in a fraction of the time it took a kitchen full of staff on a Saturday dinnertime. I could have handmade the cheesecake from scratch, allow it to set, freeze it overnight, thaw it the day after and still serve it before these guys. Now I understand that there were only a few tables to wait upon, But to only have ONE waiter working on a Saturday night who also has to rush back and forth to the bar, taking the roles of glass cleaner, drinks waiter and barman alongside of his duties in the and I use this word loosely "resteraunt". The poor guy has been run off his feet for the 2½ hours it took to serve our party of 12 with chicken nuggets starters, Pukka pies for main and a slice of lookwarm cheesecake for desert. Only plus were the crisp clean white table cloths. The only time the manager helped out was to walk across the floor with the birthday cake. Which we asked them not to cut for us to eat as we would like to see some of Blackpool before the sun goes down, after being sat for hours waiting for the poor young overworked fella who fell for the job of waiter this evening. As for the room. The beds were ok at best, the small but adequate bathroom actually had a whiff of sewerage, which my girls blamed on my farts, but for a change was nothing to do with me. For such a big world wide chain. I hope to God that some big wig comes down disguised as a regular worker and discovers the lack of amenities, lack of staff, lack of cleanliness (in the rooms). The price was a snip below what we would have paid at a Hilton hotel where I have NEVER experienced such a depravity of service.