The Metropole Hotel

The hotel was fantastic value for money, no problem to small for them I was offered a room very close to lift, and I had forgot to inform them I don't do stairs very well, will be returning, made to feel very welcome. Amanda

This review could easily have been several pages long.Stayed one night due to an emergency-had I realised it was a Britannia hotel I would have slept on the beach.Waited 10 minutes for receptionist to get off his phone,despite my trying to attract his attention he just ignored me and carried on.Was given key-when I asked directions he just waved his hand vaguely and returned to his call-at no point did he ever finish his chat,just held on the whole time we were checking in.Tired carpets and peeling paint in corridors.Key card didn't work so back to reception.STILL on phone.Room smelled of vomit-it was unbearable so I went back to reception and,after half an hour was given another room.This one just smelled of damp and bleach with added cigarette smoke..Went for shower-no towels.back to reception-said some would be sent up.Went back again after almost an hour.Was given ONE small towel,not a bath towel.Shower never got beyond very tepid.hardly any pressure and the water didn't drain-still there next morning.Cracks and cobwebs on filthy window-cobwebs everywhere actually.Un vacuumed carpet had a few shards of glass carefully piled in a corner along with a cigarette butt (this is a no smoking hotel.)The rest of the carpet crunched.Front missing off cabinet drawer but it was filthy inside anyway,as was the room and bathroom in general-toilet hadn't been flushed never mind cleaned.Suspicious stains everywhere-I wouldn't lie on the sheet which had a hole where someone had poked their foot through so slept in clothers put on again after shower.Tried to wash underwear in washbasin but no hot water so had to use tepid dribble in shower.No remote for TV-too tired to trek to reception again so tried to sleep.Springs poking through entire mattress,one thin,yellow pillow.Freezing cold(this was summer).Thin walls meant I could hear every word of neighbours both sides and above as well as toilets flushing.The corridor noise never stopped-people shouting and banging their doors and mine all night.Went to check out at 7am and asked for refund but still fighting for it.Britannia specialise in taking grand old hotels then spending absolutely nothing on them,thus running them into the ground.Happy to take millions from the government to house immigrants but Alex Langsam just pockets the cash for himself and his cronies.

The room was clean apart fron the windows which were filthy inside amd out. Also we were not informed that there was scaffolding obstructing our sea view which we paid alot for. The downstairs of the hotel is very tired and needs alot of work.

Booked unseen to celebrate our golden wedding as we stayed there on honeymoon. A member of the Britannia group which says it all. The whole place smells musty, "restaurant" is more canteen. We walked out rather than stay there.

not a good experience, very tired hotel though it would be a good place to stay but it wasn't. booked an executive room but was not executive at all in the middle of the hotel with a view of the service corridor and water poring down the window from the broken drain pipe. swapped us to another room on the fron with a sea view which was not much better window rattling and draughty had to stick toilet paper in the window to stop it rattling and stop the draught.. second time we have used this group and been the same both times last time the prince of wales in Southport. would avoid using them again

The hotel was clean and followed social distance rules & regulations. Reduced charge for parking was good but at times it was difficult to move car because of cars parking outwith parking bays.

Only draw back was no entertainment as advertised was told due to covid ?? As other hotels still had entertainment.

Had a fun family stay,hotel was great

Arrived at the Metropole Hotel in Blackpool 1st August 2021. No parking for disabled guests, told £5.00 to use their car park (that was full) Arrogant ignorant receptionist never even gave us a greeting. Room was appalling, bed had black hairs on sheets, toilet seat was hanging off. Flies and blue bottles on the window ledge. Dust and dirt on furniture, receipts and copper change in drawers and on side of window from previous guests. No spoon for making tea and coffee, had to stir with tooth brush head. £47.00 a night for this room, it was really not worth that at all. Tatty 1970s furniture in the room and smelt damp and musty at the back of the hotel. Really not worth the money and service from staff was not up to standard at all.