On arrival, we did not get asked to confirm who we are we were just quickly given all instructions and left to go to our room. The room was not clean, apart from the bed which was really comfortable. There were thick layers of dust on the shelves, cup marks on window ledge in bathroom. The sink and shower were dirty as well. We got a knock on the door at 9pm when we were quietly watching TV in bed and we were told to keep the noise down as another member of staff heard laughing and shouting coming from our direction which was not us, we heard the laughing ourselves and it continued afterwards with nothing happening. The continental breakfast was nice and I enjoyed that but the staff sit more or less on top of you which I found uncomfortable and did not feel as if I could have a proper conversation with my mum I felt the staff were not very welcoming and I was very unimpressed with this whole experience and will not be staying again or recommending. I feel it was not worth what I paid for the room