I have been staying at the SpringHill Suites for the past 4 years when I come to Bloomington to visit my son who was an undergraduate student there. This was graduation weekend. The hotel staff did an incredible job making the families feel welcome decorating the lobby with IU Graduation theme. Courrtney who works at the front desk make by hand the cutest caps that dressed the water bottles they left out for guests (they were so cute I asked if I could purchase 12 of them for a dinner I am giving upon returning to nyc and she made extra and gave them to me). The manager, Kirby, has been so helpful these past 4 years with room reservations it makes returning to visit so seamless. The rooms are what you would expect from SpringHill Suites. The service is above and beyond. Thank you ~!