Embassy Suites by Hilton Minneapolis Airport

Way to expensive for everything plus put shot on my bill I didn't know what it was for

Hotel is very good quality. Spacious rooms. Very clean. Didn’t get to enjoy any food as early departure. Van service is not great. My pickup was delayed significantly and driver when questioned about this got a serious attitude. Morning service to airport with crowded Van. Not enough seats. Needed two vans. Loading luggage took 15 minutes. Good location. Only 10 minutes from the airport and really good rate compared to others

Perfect!

We booked our son in here as a place to stop while he waited for a shuttle pick up the next day. We called staff twice from the other side of the world to check some final details and to make sure alternative arrangements could be in place as there had been some flight delays. This was our son's first time solo travelling through the states and after 24plus hours travelling we wanted things to go smoothly so he could rest up before moving on. The staff on the other end of the phone were extremely rude both times - first time telling us to talk faster as he was only person on desk and was far too busy to deal with our issues or answer our questions, the time would have been 2am. The second time we called back in was 9pm and another person was just as rude telling us they had real customers to deal with in front of them and no time for us. Even laughing about how ridiculous our questions were. Disgusting customer service given how much they charge - attitude is the worst of any hotel we have encountered over many years of travelling and would never recommend to anyone. Champagne budget with toilet customer service!

Overall the stay wasn't the worst. But, the Shower in our room flooded the bathroom every time you showered because the curtain did not come down all the way. From the looks of the base boards and paint, this had been an ongoing problem. So, maintenence was clearly lacking. We had to use half the towels just to clean up the flood. Then there was a wedding Saturday Night and they played music so loud that we could not sleep. The base was rattling the lampshades and pictures. They allowed this to go on till midnight. Fair enough. I'm sure they paid to have their party. And they should. But, what about the other guests that also paid full price, no less, for a place to lay their heads and rest before traveling 12 hours home the following day. It's B.S. What's the fix? They paid to have their party. 100+ people shouldn't have to sacrifice this celebration. But, why allow this to go on at that decibel, until midnight, and put guest (at full price) in the rooms directly above this loud music. Then when I called the front desk, they cared not one bit. (those people paid to celebrate there.) l am good with that. They should have their party. But, they offered no solution to me other than "it will be over at midnight.". We'll I have to leave at 4am to drive 12 hrs home. So, thanks for that. No discount. No offer to move us to an area less effected. Nothing. Nope. Just an attitude for how I could even bring up such a thing. We have your money already. Take a hike. Needless to say, the attitude and not offering a thing to help with the compensate for the disruption and sleep deprivation. I will not be back. Congrats to the bride and groom, though. And, I mean that.

Large clean room fast checkin

They rooms were perfect for our mini reunion and the property made everything perfect. The atrium and reception were excellent.

Proximity to airport and free shuttle

Perfect location for what we were looking for: shuttle service to/from the airport as well as the Mall of America. The manager's reception offered light snacks (popcorn, chips, and pretzels) and well drinks. Was very impressed with the restaurant and bar, the Manhattan & Old Fashioned were nicely done.