This is a very serviceable hotel if you need to be by the airport or Mall of America. The staff was very nice and the room very clean. The shuttle service was great but I did heed other reviewers’ advice and call several days ahead to get an airport pickup. The driver nicely dropped me at Mall of America and took my bags on to the hotel. I then called an hour before I wanted to leave the Mall and they picked me up. The reason I am only giving it a “4” is I found the food in the Executive lounge to be only average and with terrible coffee. Although they had a pretty wide selection, I felt the quality need a boost if you are serving it your higher level Honors members. Also, there is really nothing around here besides the airport and mall so it’s not exactly a “Vacation spot” and that is why I call it “serviceable”. I would stay here again only if I truly needed to be in this precise location.