Hyatt House Mall of America/MSP Airport

We came for a weekend get away so we got here late Friday night. The room we got definitely hadn’t been clean and it wasn’t very nice. The next morning I went to the front desk to see if we could get a different room. The guy at the desk was very apologetic and gladly put us in a different room. He also took the parking fee off for the nights. Was very impressed with how we were treated despite other negative reviews. I would definitely come back here.

I had bugs in my room and I was told they will not be able to move my room because they were out of rooms no staff on site but one who had to work the entire facility super poor customer service just bad

The property was clean, staff was kind and nice for a place to sleep

We really enjoyed our stay. Was very quiet and staff was pleasant. Enjoyed the breakfast in the morning. Wish there was a hot tub and you didn’t have to pay for parking.

Housekeeping never came to our room. We did not have the do not disturb sign so there was no reason.

I never stayed at this hotel my flight was delayed at Charlotte l had ******* staff to call the hotel stated that was fine then my flight to Chicago was delayed had ******* staff to call again the hotel stated that l did not give them a 48 hour notice and cancelled my entire stay, me and my son had to sleep in the airport and once l got to Minnesota I booked another hotel but could not check in until 3pm so we had to stay at the hotel until our room was ready. Very aggravating and no one cares so where is the hospitality when the business that offer hospitality. I had no control of the flight delays.

Worst place to stay to be a guest from another state me and my family were treated poorly never again staying at a Hyatt hotel. To summarize a little more I didn’t get my room till 5:54pm when check in time was at 3pm. When I order towels they said they didn’t have any. When I order toilet paper they made me go downstairs to the lobby and go get it…. What happen to house keeping ? The pool was so dirty there was tampons and so much hair for two days straight nobody from the hotel decided to go clean the pool. Everyone that I expressed my feelings and concerns seemed to not care and just brushed me off. Everyone is so rude and disrespectful Specially the Indian bald guy with glasses at the front desk. Me and my family have never been so humiliated or treated so poorly. Will definitely never recommend and make sure I give them a bad review on all platforms because I never have experienced such bad service on a Hyatt hotel before I will definitely reach out to corporate I am sooo disappointed. I can keep going because in 3 days so much happened but I won’t waste my time I will definitely express my feelings to someone who does care!! By the way the only person that was nice and helpful is a lady with curly hair blonde brown hair she was the manager asst.

The whole experience was awful. The website description and the true hotel were two different things. A bar with a crap menu is not a restaurant. An airport shuttle that doesn’t run until 7 is ridiculous. Having a rude, uncaring person at the front desk is unacceptable. I had to pay $ 35 for an Uber and $54 for Uber eats because of your false advertising!!!!