Guest User
November 5, 2023
I checked into the room and upon arrival, I found a roach on the floor. The room was outdated and in need of repair. I called the front desk and they informed me they were sold out. I assisted them in helping them find another hotel. They covered one night at the hotel but refused to cover the second. They told me that they had rooms available now and I could come back, I never had an experience where the management wanted to place the inconvenience on the customer.