I really didn't want to have to write this review. I used to love this place, but it's absolutely gone downhill and they continue to disregard the most basic rules of hospitality. On this visit, the hotel was maybe at 50% of capacity and fully staffed, so they should have been able to provide basic services...however: 1.) When I checked in on Sunday, there was a used washcloth hanging in the shower. My feeling was, "things happen, I'll let them know tomorrow." 2.) I let them know I was concerned about the cleanliness of the room on Monday, and they apologized and said my room was scheduled to be cleaned on Tuesday. 3.) Tuesday came, and again I texted the front desk to remind them to clean the room. They said they would, but failed. So the room was dirty when I checked in, never cleaned, and nobody seemed to care. I did see Miss Mary, the housekeeping manager on Wednesday as I checked out who assured me she'd get right on it after I checked out. Had a single person asked, "How was your stay" I would have gladly shared feedback but nobody did. They seem to have bigger issues, as during my stay there was also a power outage (Monday night) and a system outage on Wednesday. Overall, horrible stay...and yes, I am a Hilton Diamond member - I can only imagine how less frequent travelers are being treated.