Guest User
February 24, 2024
The renovated pool area is beautiful and the beds were very comfortable. Gabriela at the front desk was very helpful. Other than that, this hotel leaves a lot to be desired. No towels at the pool. We asked three times, as did others, and were told they being laundered. It’s 10:30 am, why are these being “laundered” now?! No one told us we need a credit card at the pool for a drink since you cannot charge to your room because the restaurant and bar are not actually part of the hotel. So same issue for the restaurant. The pool area is filthy. No one cleared the glasses from the day before and there are glasses and trash in the pool. No one is working out here at all. Our kids forgot toothpaste and we requested from housekeeping. They weren’t sure they had any (?!) and when they arrived, brought one. Because that’s all they had. No desk in the rooms. Both my husband and I needed to work and there are two chairs and a round table. Shower had mold. No one at the front desk could assist us in finding a Starbucks, let alone a restaurant. This is not even close to 4 star service.