Verified traveler
January 10, 2024
Had booked King suite (room no. 29). Absolutely fantastic and great customer service upon arrival!
Wanted to extend our stay and after misunderstanding (which was rectified by them giving us a round of breakfast) we had to move to another king suite (no. 20). This was much more noisy, the room smelled of sewage, despite cleaning for an hour in the afternoon we woke up with the same terrible smell. The door to the toilet could not be closed properly. The view and privacy was definitely not the same as on the floor above.
Finally we extended but downgraded a bit to save some money. Had room 9, Just right with balcony. This cost DKK 1000, but in no way lived up to that price!
There were no beach towels, no safe, no mini-fridge, no lid for the toilet bowl (you must not throw paper in the toilet) and no exhaust in the toilet. In addition, very noisy from the rooms next door. Would definitely advise against that room at that price.
In general, we encountered slightly fluctuating service, but Rulo in particular was very service-minded and friendly.
The place is nicely located and in a quiet part of Bocas, easy by water taxi. Maintained and nice with sun deck.
The breakfast was fine.
Thus a very mixed impression. Both really good and bad.
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