We booked a Deluxe room, which at 36 square meters was the largest non-suite of our trip. Upon checkin, they wanted a 1K cash deposit so that we could charge things. They only gave us one card key, and said they couldn’t give us others that night since the hotel was full. When we went back to our room it was much warmer, since the power had been off. The next day we got another key. The room looked good at first. It had a room-service menu and Kleenex (actually harder, like small paper towels). The WiFi was strong, and worked with my Kindle, unlike most. We had various problems with the room, however. The safe was too small for a laptop, and didn’t even have batteries in it. The desk had a bad working position. The bed had only a blanket, not a sheet. The shower fan didn’t work; we told them about it on our first evening there, but they didn’t fix it while we were there. There was no hand towel, only a bath mat and shower towels. The shower could be better: the overhead rain head had low flow and the handheld one liked to fall down. It was hard to figure out how to turn off the some of the bathroom lights in Kew: I figured out that they’re under a water-protecting cover in the bathroom, separate from the main bathroom light switch, which was outside. They want you to put towels on the floor if they should be replaced, and a card on the pillow to replace linens. We saw a cockroach by the door when we came back to the room once, but managed to get him outside of the room. It was difficult to adjust the curtain, and the first night we didn’t close it completely so it was bright in the morning. There was a good bit of street noise on our top floor room. In the morning, we discovered that there’d been a window open since we arrived. After I closed it, there still seemed to be a good bit of street noise, and we discovered that the AC unit wasn't well sealed. One time they made up our room but took our shower towels; they quickly provided new ones when informed. The humidity was rather high unless we turned the temperature down to around 73F. The toilet tended to get clogged, and we had to ask a second time to get it unclogged. In August, 2022 their roof deck lounge wasn't operational after the December, 2021 typhoon, though they appeared to be fixing it. Their restaurant, Café Melecia, had an extensive dinner menu, and our dinner was quite good. We liked our enormous ”appetizer” of beef salpicao and leche flan, the adobong kangkong with lechon kawali not so much. They didn't have napkins on the table, so we had to request them. We didn't like their breakfast buffet as much as the other breakfast buffets we’d been to on this trip. They again didn’t have napkins. Getting there earlier helps for variety (our visits were a little after 9 AM versus a little after 9:30 AM). I liked their ham and cheese omelet, orange marmalade, and egg drop soup. We rated this about the middle of the hotels we stayed in on this trip, and second-best of the four ho
Outstanding
2 Reviews