Cocos Hotel Antigua - All Inclusive - Adults Only

We stayed at Cocos 6 nights at the end of March to celebrate our 30th anniversary. We had a great time and the day after our return I wrote a lengthy review for Trip Advisor in which I dispelled a lot of the negative criticism I had seen other travelers complain about and gave the venue an rating of excellent. Somehow that review was never published on here. So why the rating of terrible now? I had paid for a private transfer to and from the airport up front but on the day we left the staff accidentally put us in a taxi instead. Not that big of a deal but I still had to pay for the taxi as well at that point. That was another $40. Cocos staff knew of the mistake because they called the taxi driver on our way to the airport to inform him of the mix up. When I got home, I emailed the staff and requested a refund. They said my refund request had been forwarded to the proper department for action. Two weeks later when I inquired about the status, I got a similar response. Several weeks after our return, I filed a dispute with my credit card company. I guess Cocos fought it. Despite the fact that I provided email traffic where the hotel admitted they made a mistake, the credit card company sided with them and is reinstating the charge. Cocos basically stole $75 from me and is not giving it back. You cannot take people's money for a service you do not provide, admit to it and then there be no repercussions. I have seen other reviewers have issues in getting refunds from Cocos but I always thought their requests were for reasons that were more their fault as opposed to the hotel. I honestly hate this since we had such a good time there but I will not return.

Cocos is beautiful in every way. The setting and gardens are stunning and so well cared for. Food / restaurant service everyone wants to make sure you enjoying the best cuisine. Overall wonderful

Wonderful resort with a fantastic location with breathtaking sea views. We stayed in a comfortable hillside cottage with amazing view. Incredible beaches and clear blue ocean. Friendly and service minded staff together with the all inclusive concept made our stay even more enjoyable. We loved it and we will be coming back in the future.

Hotel and staff were amazing. Location and beach terrific like no other. Rooms and service excellent.

Nice hotel! Good service! Good food! Walking up and down the hills to beach and restaurants gets old quick! But has good views from up high!

Exceptional rustic elegance with outstanding service and excellent food prepared and thoughtfully presented. Service team is outstanding from a wonderful personal welcome through to housekeeping and wait staff! Views from private cottage balconies are a dream as are the outdoor showers!

Excellent customer service combined with the most beautiful scenery; sunrise and sunsets were amazing

WE enjoyed our time there, but is definitely not suitable for any one with limited mobility. The staff were always happy and helped with all enquiries. Cabins could do with a little updated but are described as rustic