Very disappointed in this Hilton affiliated hotel. Not up to Hilton standards in the least. Checkin was rough, no rooms at all ready by 1pm. The parking lot was empty and I would assume that at least one would have been cleaned for a diamond member. Finally got a text telling us a room was ready on 4th floor. Got up to the room and it was freezing cold and thermostat was broken. Windows were nailed shut and could not be opened to warm the room. Maintenance came up and told us to put on the heat to warm the room. Heat didn’t work, vent kept blowing out freezing cold air. Went down to the desk to ask for another room and were informed that the hotel was booked full with a soccer team for the whole weekend. Another desk clerk walked up and saved the day (Courtney) who said they did have another room we could move to. Much better, and the thermostat at least worked. Both rooms we stayed in were dated and felt like they needed a good cleaning. Stains on the sofa cushions, etc. Very poor breakfast. At least we had a fresh banana. We would not stay here again. Hilton in downtown Naples is a much better property.