Although staff are friendly, we had the worst night sleep in a hotel I think I have ever had. I have also sent a complaint since we stayed, once via email provided from the website, and when that wasn’t responded too I sent one directly through the contact form on the website. Both haven’t been responded too. We had a lovely evening with our little girl, had a lovely meal and went to our room. Me and my husband where woken up at around 3am by a bunch of woman chattering - normally people settle and it’s fine. But no, they thought it would be great to put music on etc. I went down stairs around 4:30 to tell the night person. He came up and told them to knock it off. They carried on loudly chatting, screeching, laughing etc and finally settled around 6am. Then one of them drunkenly knocks on our door in mistake. After having no sleep we went to breakfast and the night person asked if they had stopped and we said no, and they even knocked on our room and we’d had no sleep. Apparently there had been a dance group stay that night in multiple rooms obviously next to our family room. So they were in and out of each other’s rooms. And the ones we heard where grown women so would think they’d have some common sense to be quiet but no heard about all their drunken drug fuelled adventures over their lives and god knows what else. And yes, we could hear everything. Feel the hotel could have done more about this, coming up and checking once and while! Or even responding to our complaint would have been nice.