Canyon Hotels & Resorts Boracay

My recent experience at Canyon Hotel was disappointing due to their inefficient and inconvenient check-in process. While I understand that the official check-in time is 3:00 PM, the way they handle early arrivals is very frustrating. I arrived at 12:30 PM, but instead of completing the check-in process once, my details were put on hold. When I returned at 3:00 PM, I was required to repeat the entire process all over again, including verification and checks that had already been done earlier. At 3:00 PM, there was a very long line, and what made it worse was that guests who arrived exactly at 3:00 PM were given their room keys immediately, while those of us who arrived earlier had to queue again from the beginning. This felt unfair and poorly organized. In the past, the system was much more comfortable and guest-friendly. Unfortunately, the current process is no longer convenient and negatively affects the overall guest experience. I hope the management improves their check-in procedure to better accommodate early arrivals and provide a smoother experience for all guests. Overall, this stay was not as pleasant as before.

We had a pleasant new year vacation with them. Very accommodating and helpful with our needs. I highly recommend this for families.

Nice hotel. Very accommodating. We will definitely book again.

The hotel staff are very friendly and polite. The hotel was clean and lovely. I liked that I had two bathrooms and a balcony. The hotel is walking distance to the beach and very close to two malls, Robinson and City mall.

The hotel is located close to the beach, not beachfront but it’s very easy to get to the beach and there’s a shuttle which runs every hour which is great. The personnel is wonderful, super friendly and welcoming. As for the rooms they’re quite big and spacious another big plus, and they’re equipped with everything one needs. My room had the view of the pool. The pool is also quite big and they play music and sell some drinks around the pool , good for relaxing. However the selection of drinks is limited. The only negatives are there’s no gym and breakfast selection is very limited. Otherwise I highly recommend the hotel, my stay was absolutely fantastic!